Customer Service Representative

Community Choice Financial is one of the largest consumer specialty finance organizations in the United States, offering a diverse range of short-term financial services through over 1,500 brick-and-mortar locations across 24 states along with online products available in 20 states. The company operates under the Community Choice Financial Family of Brands, which includes more than 10 different financial services brands. Known for its fast-growing and profitable business model, Community Choice Financial is deeply committed to providing customers with accessible, trustworthy financial solutions exactly when they need them most. The company emphasizes a culture of inclusivity, community engagement, and career development. It has earned multiple workplace accolades, including Military Friendly Employer and Top Employer for Hispanic and Latino communities, in addition to being recognized as one of America’s Greatest Workplaces in Financial Services by Newsweek.

This entry-level role as a Customer Service Representative (CSR) is based in West Palm Beach, FL, and is a key position within their retail environment. The CSR is the frontline liaison for customers, tasked with delivering exceptional customer service while managing financial transactions such as check cashing, money transfers, and payment processing. This role is ideal for candidates who thrive in a fast-paced environment and are eager to build strong relationships with a diverse customer base. As a CSR, you will receive comprehensive on-the-job training and support from leadership to foster your professional growth and prepare you for progression within the company. Many senior leaders have started their careers in this position, highlighting excellent advancement opportunities for motivated individuals. The hourly wage for this position is $15.50 per hour, accompanied by a robust total compensation package including benefits such as medical and dental insurance, paid time off, retirement plans, and educational reimbursement.

As part of the Customer Service Representative role, you will engage daily with clients, ensuring transactional accuracy while promoting personalized financial services tailored to customers’ needs. You will handle various administrative duties including data entry into point-of-sale (POS) systems, managing appointments, and assisting with collections. This position involves a combination of in-store responsibilities and external activities such as community event participation and vehicle appraisals. You are expected to maintain store appearance and security protocols, effectively balancing multiple tasks in a dynamic environment. Regular attendance, including weekends, and the physical ability to stand for prolonged periods and handle up to 25 pounds are important. This role offers an opportunity to learn and grow within a supportive, inclusive workplace that values diversity and invests in employee development. Community Choice Financial looks for proactive, customer-focused individuals who are eager to advance in a rewarding career in financial services.