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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.50
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training
Enrollment in Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Multiple medical insurance coverage choices
telemedicine
Medical spending account options (HSA/FSA)
Traditional 401(k) and Roth 401(k)
Company match retirement plan
Company-Sponsored Life and AD&D Insurance
Basic and enhanced voluntary benefits
Dental Insurance
Vision Insurance
short-term and long-term disability plans
Supplemental Life and AD&D Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Mental Health Resources
Life coaching
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
Community Choice Financial is one of the largest consumer specialty finance organizations in the United States, offering a diverse range of short-term financial services through over 1,500 brick-and-mortar locations across 24 states along with online products available in 20 states. The company operates under the Community Choice Financial Family of Brands, which includes more than 10 different financial services brands. Known for its fast-growing and profitable business model, Community Choice Financial is deeply committed to providing customers with accessible, trustworthy financial solutions exactly when they need them most. The company emphasizes a culture of inclusivity, community engagement, and career development.... Show More
Job Requirements
- Must be at least 18 years of age (19 in Alabama)
- background check required
- ability to remain standing up to 90 percent of the time
- ability to move and transport up to 25 pounds
- ability to perform duties inside and outside the store
- ability to operate mechanical controls such as a keyboard
- high school diploma or equivalent
- proficient use of computers and phones
- excellent communication skills
- availability to work a full-time schedule including weekends
- adherence to company policies and local, state, and federal laws
- physical capability to meet the position's demands
Job Qualifications
- A high school diploma or equivalent
- excellent verbal and written communication skills
- professional demeanor with customers and colleagues
- meticulous attention to detail and ability to accurately enter data
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- strong customer service orientation
- ability to work efficiently in a fast-paced environment
- willingness to engage in ongoing training and development
- basic understanding of financial transaction processes
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- review, validate, and process customer transactions with accuracy
- maximize customer success by offering personalized financial services that fit their lifestyle
- enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- build new business by completing daily call campaigns
- assist in customer account management and collections by accepting payments and managing customer appointments
- perform duties outside of the office, including vehicle appraisals, store errands, and external marketing
- participate in in-store and community events
- maintain internal and external store appearance and cleanliness
- maintain office security protocols and conduct proper opening and closing procedures
- uphold compliance with company policies and all relevant laws and regulations
- engage in ongoing training and stay current on product and process changes
- work efficiently in a dynamic, fast-paced environment to meet performance standards
- conduct additional tasks as directed by leadership
- maintain a full-time work schedule with regular, in-person attendance including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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