Customer Service Representative

Speedy Cash, a proud member of the Community Choice Financial® Family of Brands, is a leading consumer specialty finance company providing accessible financial solutions to communities across the United States. Based in Wilmington, CA, Speedy Cash delivers services including check cashing, money transfers, and customer payments through over 1,500 brick-and-mortar stores spanning 24 states, along with online products available in 20 states. As part of one of the largest consumer specialty finance organizations in the U.S., Speedy Cash is committed to supporting customers at crucial moments by offering tailored short-term financial services. The company emphasizes a culture of inclusion, diversity, and opportunity, proudly showcasing awards such as Military Friendly Employer and designation as a Top Employer for Hispanic and Latinos, reinforcing its dedication to workforce excellence and community engagement.

The role of Customer Service Representative (CSR) at Speedy Cash is a dynamic and essential entry-level position within this reputable and fast-growing company. In this role, you will be the frontline ambassador to your community’s financial needs, assisting customers with transactions such as check cashing, money transfers, and payments. The CSR role is pivotal in forging strong community connections, guaranteeing exceptional in-store experiences that build customer loyalty and repeat business. This position offers comprehensive on-the-job training, coaching, and long-term development opportunities, including access to a robust learning management system, cross-brand training, and enrollment in programs aimed at enhancing leadership potential and career advancement. The hourly wage is competitive at $21.00 per hour, complemented by a generous benefits and perks package that supports employee well-being and professional growth.

Joining Speedy Cash as a CSR means engaging in a versatile work environment where duties extend beyond transactional services to include customer account management, collections support, community and in-store event participation, and maintaining store security and appearance. The role demands attention to detail, strong communication skills, and a commitment to upholding regulatory compliance and company standards. As a Customer Service Representative, you will be expected to work efficiently in a fast-paced setting while maintaining a high level of service excellence and professionalism. This position is ideal for individuals seeking a meaningful career path in a supportive workplace where personal and professional growth is actively encouraged.