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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $25.00
Work Schedule
Standard Hours
Benefits
Competitive salaries
401(k) retirement plan with company matching
Employee Stock Purchase Program
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Paid sick time
paid volunteer day
Paid holidays
Paid birthday holiday
paid floating holidays
Paid parental leave
Adoption Assistance Program
flexible spending accounts
Dependent care spending accounts
Company paid life insurance
Company paid Short-Term Disability
optional long-term disability
Additional life insurance
mental health programs
physical well-being programs
Emotional well-being programs
Wellness Program
Safety Program with Bonuses for Drivers
Employee Referral Bonus Program
Job Description
SRS Distribution Inc. is a prominent and well-established building products distributor operating across multiple locations in the United States, including the Lansing branch located at 1615 E. Miller Rd., Lansing, MI. The company is known for providing comprehensive building materials and services to contractors, builders, and businesses in the construction industry. With a strong commitment to customer satisfaction, operational excellence, and employee growth, SRS Distribution fosters a positive work environment encapsulated by its "Make Money and Have Fun!" culture. This engaging culture emphasizes both professional development and a dynamic workplace atmosphere, making it a preferred employer for individuals passionate about... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of customer service experience
- valid driver’s license
- clean driving record
- reliable transportation
- authorized to work in the U.S. without sponsorship
- able to pass background checks and drug screening
Job Qualifications
- Proven customer service and phone handling experience with active listening skills
- familiarity with CRM systems and ERP platforms for order entry and cash transactions
- strong interpersonal skills with a team-oriented, safety-conscious mindset
- demonstrated ability to support sales and identify new opportunities
- positive, motivated attitude aligned with the "Make Money and Have Fun" culture
- valid driver’s license, clean driving record, and reliable transportation
- authorized to work in the U.S. without sponsorship
- able to pass background checks and drug screening
- bilingual (English/Spanish) preferred
- intermediate ERP system skills for transaction management
- experience in B2B relationship management within building materials distribution
- proven sales and customer support experience
- strong communication, presentation, and active listening skills
- skilled in multitasking, prioritization, and time management
- proficient in CRM and ERP systems for tracking and transactions
- effective problem-solving and collaboration across departments
- strong product knowledge and interest in building materials
- bilingual (English/Spanish) preferred, other languages a plus
- analytical mindset with ability to interpret sales data
- committed to continuous learning and professional growth
Job Duties
- Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person
- provides product information, resolves issues efficiently, and maintains accurate customer records
- engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment
- manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities
- upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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