Customer Service Representative

SRS Distribution Inc. is a prominent and well-established building products distributor operating across multiple locations in the United States, including the Lansing branch located at 1615 E. Miller Rd., Lansing, MI. The company is known for providing comprehensive building materials and services to contractors, builders, and businesses in the construction industry. With a strong commitment to customer satisfaction, operational excellence, and employee growth, SRS Distribution fosters a positive work environment encapsulated by its "Make Money and Have Fun!" culture. This engaging culture emphasizes both professional development and a dynamic workplace atmosphere, making it a preferred employer for individuals passionate about the building materials sector.

The role of Customer Service Representative at SRS Building Products in Lansing is a critical position dedicated to ensuring customer satisfaction and supporting business growth through outstanding service and sales support. This position serves as the frontline contact for walk-in customers while also managing phone and email communications. The individual in this role directly interacts with customers, answering inquiries, addressing complaints, and providing detailed product information. Beyond customer interaction, the Customer Service Representative collaborates closely with internal teams such as sales, drivers, and warehouse personnel to facilitate seamless order fulfillment and enhance the overall customer experience.

This is primarily an on-site role characterized by a fast-paced office setting where extended periods of time are spent focused on computer and phone use. The representative is responsible for processing transactions within the company’s ERP system and maintaining accurate customer records. This role is not only about handling day-to-day customer service tasks but also identifying new sales opportunities and contributing to business growth. A proactive attitude, strong communication skills, and technical proficiency with CRM and ERP platforms are essential for success.

An ideal candidate will possess proven experience in customer service, preferably with familiarity in B2B relationship management within the building materials industry. Bilingual abilities in English and Spanish are highly preferred, enhancing the company's ability to serve a diverse customer base effectively. The role requires the ability to multitask, prioritize effectively, and maintain a safety-conscious and team-oriented mindset. Physical requirements are minimal but include occasional lifting of up to 20 pounds and the ability to move around within the office environment. The position reports directly to the Branch Manager and does not include any direct supervisory responsibilities.

SRS Distribution emphasizes equal employment opportunities and supports a diverse and inclusive workplace where all qualified individuals are encouraged to apply. Employees benefit from comprehensive compensation packages, including weekly to bi-weekly pay schedules, discretionary bonuses, 401(k) retirement plans with company matching, employee stock purchase programs, and extensive medical, dental, and vision benefits. Paid time off encompasses vacation, sick leave, volunteer days, holidays, and additional floating holidays. The company also offers a range of life insurance and disability plans, wellness programs, and family support services.

This Customer Service Representative position at SRS is an excellent opportunity for those who want to combine a customer-focused role with sales support and operational collaboration within a supportive and growth-oriented culture. Candidates looking to grow their careers in sales or management within the building materials distribution field will find abundant opportunities here to develop their skills and contribute meaningfully to the company’s success.