Customer Service Representative

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $15.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Paid on-the-job training

Access to learning management system

Cross brand training

Key Holder Program

performance-based career advancement

Educational Reimbursement Program

Medical insurance

telemedicine

Medical spending accounts

401(k) and Roth 401(k) Retirement Plans with Company Match

Company-Sponsored Life and AD&D Insurance

Dental Insurance

Vision Insurance

short-term and long-term disability plans

Supplemental Life and AD&D Insurance

accident insurance

critical illness insurance

Hospital Indemnity insurance

ID theft protection

Legal services program

Pet insurance

Employee assistance program

Discount marketplace access

Paid Time Off

Business casual dress code

Job Description

CheckSmart, a part of the Community Choice Financial Family of Brands, is a respected consumer specialty finance organization operating in the United States. The company represents over 10 brands with more than 1,500 brick-and-mortar stores serving customers across 24 states, along with online product offerings available in 20 states. Known for its commitment to provide accessible short-term financial solutions, CheckSmart and its parent organization strive to empower communities and individuals by offering the financial choices they need when they need them the most. The company is recognized as a Military Friendly Employer and for its dedication to diversity and inclusion, receiving honors such as designation as a Top Employer for Hispanic and Latinos, and being named one of America’s Greatest Workplaces in Financial Services. Their dedication to employee growth and development is evident in their comprehensive training, performance-based advancement opportunities, and a supportive work environment with a business casual dress code that promotes comfort and professionalism.

The Customer Service Representative (CSR) position at CheckSmart is an entry-level role crucial for delivering outstanding service and financial solutions in a fast-paced, community-focused environment. This role involves building meaningful connections with a diverse customer base and handling key financial transactions such as check cashing, money transfers, and customer payments with accuracy and integrity. CSRs are the frontline interaction point, ensuring customers receive personalized financial services that cater to their unique needs and lifestyles. With an hourly wage of $15.00 and a full benefits package, this position offers a valuable opportunity to start and build a career within a profitable and expanding company. CSRs at CheckSmart receive paid on-the-job training, access to extensive e-learning resources, and are supported through initiatives like the Key Holder Program designed to cultivate leadership skills and promote career growth within the company’s multiple brands. The role requires strong communication skills and a professional demeanor, alongside proficiency in using POS systems and other technology necessary to efficiently manage customer transactions and maintain accurate records. Additionally, employees participate in marketing efforts, customer account management, and the upkeep of the store environment, enhancing both customer experience and business operations. This role offers a comprehensive career foundation, providing pathways into leadership and opportunities to work within a network of related financial services brands. CheckSmart's focus on employee well-being, professional development, and community impact makes the CSR role a promising and rewarding career choice for those interested in the financial services industry.

Job Requirements

A high school diploma or equivalent
Must be at least 18 years of age (19 in Alabama)
Background check required
Ability to meet physical demands of the position, including standing up to 90% of the time and moving up to 25 pounds
Excellent verbal and written communication skills
Proficiency in using phones, POS system, Microsoft Office, and other computer systems
Ability to work full-time schedule with regular in-person attendance, including weekends

Job Qualifications

A high school diploma or equivalent
Excellent verbal and written communication skills
Professional demeanor with customers and colleagues
Meticulous attention to detail and ability to accurately enter data
Proficiency in using phones, POS system, Microsoft Office, and other computer systems
Must be at least 18 years of age (19 in Alabama)
Background check required
Ability to meet physical demands of the position
Experience in check cashing, document verification, and/or money order processing preferred
Prior cash handling, cash drawer or vault management experience preferred
Bilingual (English/Spanish) is a plus and may be required for certain locations
Valid driver’s license, auto insurance, and personal vehicle for work use (mileage compensated) preferred

Job Duties

Connect with customers to cultivate lasting relationships that drive repeat business
Review, validate, and process customer transactions with accuracy
Maximize customer success by offering personalized financial services that fit their lifestyle
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
Build new business by completing daily call campaigns
Assist in customer account management and collections by accepting payments and managing customer appointments
Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing, and participate in in-store and community events
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer as needed
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
Engage in ongoing training and stay current on product and process changes
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
Conduct additional tasks as directed by leadership
Maintain a full-time work schedule with regular in-person attendance, including weekends