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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
educational assistance
Employee assistance program
Job Description
Speedy Cash, based in Memphis, TN, is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. This company operates with a mission to help customers access short-term financial services through more than 1,500 physical locations across 24 states, as well as online offerings in 20 states. As a prominent player in the financial services industry, Speedy Cash prides itself on offering practical financial solutions such as check cashing, money transfers, and customer payments to those in the community who need these services quickly and efficiently.
The Customer Service R... Show More
The Customer Service R... Show More
Job Requirements
- Must have a high school diploma or equivalent
- must be at least 18 years old (19 in Alabama)
- must pass a background check
- must be able to stand for long periods and move up to 25 pounds
- must have basic computer proficiency
- must be able to work a full-time schedule including weekends
- must have excellent communication skills
- must be detail-oriented
- must be able to operate POS systems
- preferred experience in cash handling
- preferred bilingual skills
- preferred valid driver’s license, auto insurance, and personal vehicle for use
Job Qualifications
- A high school diploma or equivalent
- excellent verbal and written communication skills
- professional demeanor with customers and colleagues
- meticulous attention to detail
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- must be at least 18 years of age (19 in Alabama)
- ability to meet physical demands including standing up to 90% of the time and moving up to 25 pounds
- background check required
- experience in check cashing, document verification, and/or money order processing preferred
- prior cash handling and cash drawer/vault management experience preferred
- bilingual (English/Spanish) is a plus
- valid driver’s license, auto insurance, and personal vehicle for work use (mileage compensated) preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- review, validate, and process customer transactions with accuracy
- maximize customer success by offering personalized financial services that fit their lifestyle
- enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- build new business by completing daily call campaigns
- assist in customer account management and collections by accepting payments and managing customer appointments
- perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- maintain internal and external store appearance and meet cleanliness standards
- maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- uphold compliance with Company policies and procedures and relevant laws
- engage in ongoing training and stay current on product and process changes
- work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks
- conduct additional tasks as directed by leadership
- maintain a full-time work schedule with regular, in-person attendance
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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