Customer Service Representative

California Check Cashing Stores is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With over 10 brands represented across more than 1,500 brick-and-mortar locations in 24 states, along with online services in 20 states, this company stands out by providing accessible short-term financial services to communities nationwide. They are dedicated to offering customers financial solutions when they need them the most, reinforcing their strong commitment to community welfare and financial inclusion. Recognized for being a Military Friendly Employer and a top workplace for Hispanic and Latino professionals, California Check Cashing Stores is continually acknowledged for its excellent workplace environment and dedication to employee development and inclusion.

The Customer Service Representative (CSR) position in Modesto, CA, offers an entry-level opportunity to be directly involved in helping people obtain essential financial services such as check cashing, money transfers, and customer payments. This role requires building meaningful connections with a diverse customer base and ensuring they receive exemplary service during their interactions in a fast-paced retail setting. It provides a comprehensive training program, including paid on-the-job training, access to a robust learning management system, and cross-brand training opportunities, enabling employees to expand their skills and pursue career advancement across the company's eleven brands nationwide.

With a starting hourly wage of $21.00, the CSR role is structured to promote long-term success through continuous coaching and personal development. The company offers a multitude of benefits such as medical insurance with telemedicine options, 401(k) retirement plans with company matches, educational reimbursements, life and AD&D insurance, and multiple voluntary benefits. Exceptional work-life balance is supported with paid time off starting at twelve days a year, a relaxed business casual dress code, and a strong commitment to employee mental health and wellness through an Employee Assistance Program.

The CSR is responsible for processing customer transactions with accuracy, maintaining customer information in digital systems, engaging in sales and marketing activities, and assisting with account management tasks including collections and appointment setting. The role also requires maintaining the store’s physical and operational standards, adhering to security protocols, and complying with all relevant legal and company policies. Candidates should be at least 18 years old, have a high school diploma or equivalent, and possess strong communication skills and attention to detail. Prior experience in financial transactions such as check cashing or money order processing is preferred but not mandatory. Bilingual skills and valid driver’s license with vehicle access enhance candidacy.

Working at California Check Cashing Stores means joining a dynamic team where you can develop professionally, contribute to your community, and embark on a career path with multiple growth opportunities. The company fosters an inclusive, supportive environment embracing diversity and equality, ensuring all employees have the resources and respect needed to succeed. If you are motivated, customer-focused, and ready to be part of a company committed to financial empowerment and exceptional service, the Customer Service Representative role is an excellent starting point to impact your career and community positively.