Customer Service Representative

CheckSmart is a trusted financial services company operating in Mishawaka, Indiana, and part of the larger Community Choice Financial Family of Brands. Community Choice Financial is one of the largest consumer specialty finance organizations in the United States, with a presence in more than 1,500 brick-and-mortar stores across 24 states and online offerings in 20 states. The company serves a diverse clientele by providing access to short-term financial services when customers need them the most. Known for its commitment to customer service and community involvement, CheckSmart emphasizes a high-performance, customer-focused environment where team members are valued and supported through comprehensive training and career development programs.\n\nAs a Customer Service Representative (CSR) at CheckSmart, you will play an essential role in connecting with customers and offering financial solutions tailored to their needs. This entry-level position provides an excellent opportunity for individuals looking to begin or advance their careers in the financial services industry. The CSR is responsible for processing various customer transactions including check cashing, money transfers, and customer payments, while maintaining an exceptional in-store experience. The company supports employee growth with paid on-the-job training, a comprehensive new hire program, and access to educational reimbursement programs. Employees also benefit from performance-based career advancement opportunities and a Key Holder Program designed to develop leadership potential.\n\nThe role demands excellent communication skills, meticulous attention to detail, and proficiency in operating point-of-sale systems and other computer software such as Microsoft Office. CSRs contribute to building lasting customer relationships, managing account activities, ensuring store security, and maintaining compliance with company policies and legal regulations. The dynamic nature of the job requires adaptability, multi-tasking abilities, and a commitment to maintaining a positive, professional demeanor. CheckSmart values diversity and inclusion, encouraging candidates from all backgrounds to apply. The position offers a full-time schedule with regular in-person attendance, including weekends, and fosters a relaxed business casual dress code that incorporates jeans and sneakers. Employees also enjoy comprehensive benefits including medical, dental, vision insurance, 401(k) retirement plans with company match, and access to mental health resources. With a focus on community and career growth, joining CheckSmart as a Customer Service Representative offers both immediate and long-term professional benefits and the ability to be part of a reputable, impact-driven company.