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Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Educational Reimbursement Program
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Company match program
Life and AD&D insurance
voluntary benefits options
Employee assistance program
Paid Time Off
relaxed dress code
Job Description
CheckSmart is a trusted financial services company operating in Mishawaka, Indiana, and part of the larger Community Choice Financial Family of Brands. Community Choice Financial is one of the largest consumer specialty finance organizations in the United States, with a presence in more than 1,500 brick-and-mortar stores across 24 states and online offerings in 20 states. The company serves a diverse clientele by providing access to short-term financial services when customers need them the most. Known for its commitment to customer service and community involvement, CheckSmart emphasizes a high-performance, customer-focused environment where team members are valued and supported through comprehensive... Show More
Job Requirements
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet physical demands including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Experience in check cashing, document verification, and/or money order processing
- Prior cash handling and cash drawer/vault management experience
- Bilingual (English/Spanish) is a plus
- Valid driver’s license, auto insurance, and personal vehicle for work use
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- Maintain internal and external store appearance and meet cleanliness standards
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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