Customer Service Representative

Kopp is a well-established company with over 55 years of experience in helping hundreds of businesses improve their financial performance through effective billing and collections management. The organization prides itself on having a diverse and experienced team, with a management group that collectively brings more than 350 years of expertise in the billing and collections industry. Nearly half of Kopp's staff have been with the company for five years or longer, exemplifying the company’s dedication to employee retention and a positive workplace culture. Kopp’s commitment to excellence, integrity, and respect in delivering services ensures that its clients can focus on their own core missions while Kopp handles the complexities of billing and collections efficiently.

The Customer Service Representative role at Kopp is a vital position focused on providing an outstanding patient experience primarily over the phone. Individuals in this role are charged with the responsibility of processing payments, assisting patients with billing inquiries, and offering guidance on available financial assistance solutions. The representatives work with empathy and understanding to make interactions as positive and supportive as possible. This full-time position, with a competitive hourly wage ranging from $16.00 to $19.00, is designed for professionals who thrive in a fast-paced environment and can balance independent work with being an effective team player. Employees are expected to meet or exceed productivity goals while maintaining a high level of service quality. The role requires clear communication skills, compassion, a solution-oriented mindset, and adaptability to new technologies, making it ideal for those passionate about helping others and facilitating seamless billing experiences in the healthcare or related financial services sectors. Working at Kopp means joining a team dedicated to professional growth and excellence, supported by a comprehensive benefits package and a collaborative work environment located in Syracuse, NY. Interested candidates are encouraged to apply online and become part of a reputable organization with a rich history and commitment to its clients and employees.