Customer Service Representative

California Check Cashing Stores, part of the Community Choice Financial Family of Brands, is a leading consumer specialty finance organization serving communities across the United States. With more than 1,500 brick-and-mortar stores in 24 states and online offerings in 20 states, the company is known for providing accessible short-term financial services to customers when they need it the most. As part of a dynamic and fast-growing industry, California Check Cashing Stores prides itself on creating an inclusive, community-focused environment where both customers and employees experience growth and opportunity.

Located in Santa Clara, CA, California Check Cashing Stores is currently seeking a Customer Service Representative (CSR) to join their team. This entry-level position offers an hourly wage of $21.00 and is designed for individuals looking to gain hands-on financial services experience and build a meaningful career. The CSR role is essential to the company’s mission of delivering outstanding service by assisting community members in accessing financial solutions such as check cashing, money transfers, and customer payments. The position requires a professional demeanor, attention to detail, and the ability to engage with a diverse customer base effectively.

The Customer Service Representative will play a critical role in delivering exceptional in-store experiences by processing transactions accurately and efficiently. This role is ideal for candidates who are keen to develop their skills through paid on-the-job training and a comprehensive new hire program. California Check Cashing Stores invests heavily in employee development, offering a robust learning management system filled with e-learning modules aimed at professional and personal growth. The company also encourages career advancement via cross-brand training opportunities at any of the eleven brands nationwide, along with performance-based promotions and participation in a Key Holder Program that fosters leadership potential.

In addition to competitive compensation, employees benefit from a comprehensive suite of medical insurance options, including telemedicine and medical spending accounts, a traditional and Roth 401(k) retirement plan with company match, life and AD&D insurance, and voluntary benefits such as dental, vision, disability plans, supplemental insurance, accident and critical illness coverage, ID theft protection, legal services, and pet insurance. The supportive work environment includes mental health resources, life coaching, exclusive retail discounts, paid time off starting at 12 days per year, and a relaxed dress code that allows jeans and sneakers.

This position demands a full-time commitment of at least 40 hours per week with regular in-person attendance including weekends, supporting a dynamic workplace where multitasking and high performance are essential. Those who thrive in this role are detail-oriented, customer-focused, and eager to contribute to a mission-driven organization recognized for fostering a positive workplace, including honors such as Military Friendly Employer, Top Employer for Hispanic and Latinos, and America’s Greatest Workplace in Financial Services.

Working at California Check Cashing Stores means joining a family committed to ethical and compliant business practices, a commitment underscored by adherence to all relevant local, state, and federal laws and company policies. If you are motivated to build strong customer relationships, engage in meaningful financial services work, and advance your career in an inclusive and supportive environment, this opportunity offers a solid foundation and an inspiring future.