Customer Service Representative

Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the United States, providing a wide range of financial services through over 10 distinct brands. With a presence of more than 1,500 brick-and-mortar stores across 24 states and additional online offerings in 20 states, the company is dedicated to delivering accessible short-term financial solutions to consumers when they need it most. The organization's focus on community, customer service, and innovation underscores its commitment to be a trusted partner in financial services, helping individuals and families manage their financial needs with ease and confidence.

As a Customer Service Representative (CSR) at Community Choice Financial in Sacramento, CA, you will play an essential role in connecting customers to the financial tools they require. This full-time, hourly position offers a competitive wage of $21.00 per hour, which is part of a comprehensive total compensation package including robust benefits and opportunities for career growth. As a CSR, you will engage directly with a diverse customer base, assisting with financial transactions such as check cashing, money transfers, and payment processing while ensuring an exceptional in-store experience. The role requires a blend of meticulous attention to detail, strong interpersonal skills, and the ability to operate various computer systems including POS and Microsoft Office.

This position is designed for individuals who are eager to develop their career in a dynamic and fast-paced environment. Community Choice Financial invests in its employees by offering paid on-the-job training, a comprehensive onboarding program, and access to extensive learning resources via a learning management system. The CSR role serves as a foundational step in a career pathway, with many senior leaders within the company starting in this position and progressing through performance-based advancements and leadership development programs like the Key Holder Program.

The company culture emphasizes inclusivity, professionalism, and community involvement, with recognition for its Military Friendly Employer status and accolades for supporting diverse candidates. CSRs benefit from a relaxed business casual dress code, paid time off that increases with tenure, and access to various voluntary benefits to suit individual needs. This facilitates a work environment that supports both personal and professional fulfillment.

Overall, the Customer Service Representative role at Community Choice Financial offers much more than a typical entry-level job. It is an opportunity to join a supportive, mission-driven company that values accountability, growth, and customer-centric service. If you are motivated to contribute meaningfully to your community by providing vital financial services and looking for a career that offers development and advancement, this position could be the perfect fit.