Customer Service Representative

California Check Cashing Stores, located in Sacramento, CA, is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and offering online products in 20 states, Community Choice Financial is dedicated to providing accessible short-term financial services to communities that need them the most. The company's commitment to helping individuals navigate their financial needs with dignity and respect has made it a trusted name in the financial services industry. Recognized as a Military Friendly Employer and a Top Employer for Hispanic and Latinos, the company prides itself on fostering an inclusive and dynamic work environment that values diversity and promotes career advancement.

The role of Customer Service Representative (CSR) at California Check Cashing Stores is an entry-level position that plays a critical role in connecting with customers and providing exceptional in-store experiences. The CSR is responsible for assisting customers in accessing a variety of financial solutions such as check cashing, money transfers, and customer payments. This position offers a unique opportunity to build meaningful relationships within the community while ensuring accuracy and attention to detail in transactional processing. With an hourly wage of $21.00, the position offers competitive pay as part of a comprehensive total compensation package.

This role is ideal for individuals seeking to launch their careers in the financial services sector within an environment that supports continuous learning and professional growth. The company provides extensive on-the-job training, a robust new hire program, and access to a learning management system filled with e-learning modules aimed at enhancing both professional and personal development. Career advancement is encouraged through cross-brand training across eleven brands nationwide and participation in a Key Holder Program designed to cultivate leadership potential.

CSRs benefit from an array of employee benefits including multiple medical insurance options with telemedicine and spending accounts, traditional and Roth 401(k) retirement plans with company matches, life and AD&D insurance, and voluntary benefits covering dental, vision, disability plans, supplemental life insurance, accident and critical illness coverage, ID theft protection, legal support, and pet insurance. The company supports employee well-being with mental health resources, life coaching, paid time off beginning at 12 days per year, and a relaxed business casual dress code.

The position demands a high level of customer service skills, meticulous data entry capability, and proficiency with various technology platforms. It also requires physical endurance to stand for prolonged periods, move moderate weights, and operate mechanical controls. CSRs are expected to work full-time with regular in-person attendance, including weekends, in a fast-paced environment that rewards efficiency, accuracy, and teamwork. Additional duties include managing customer accounts, assisting with collections, conducting external marketing activities, maintaining store appearance and security protocols, and complying with company policies and legal regulations. This role offers a pathway to a rewarding career in financial services, combining community engagement with professional growth opportunities and comprehensive benefits.