Customer Service Representative

Santa Rosa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $21.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

employee discount

Dental Insurance

Health savings account

Health Insurance

AD&D insurance

401(k)

Pet insurance

Flexible spending account

Paid training

Employee assistance program

Disability insurance

401(k) matching

Tuition Reimbursement

Paid Time Off

Opportunities for advancement

On-the-job training

Vision Insurance

Job Description

California Check Cashing Stores, part of the Community Choice Financial Family of Brands, is a leading provider of short-term financial services across the United States. With over 1,500 brick-and-mortar locations in 24 states and additional online offerings in 20 states, Community Choice Financial Holdings has firmly established itself as one of the largest consumer specialty finance organizations in the country. The company prides itself on providing accessible, reliable financial solutions to diverse communities, helping individuals meet their urgent financial needs with transparency and care. Their commitment to customer service, community engagement, and employee development has earned them recognition as a Military Friendly Employer, Military Friendly Spouse Employer, and a Top Employer for Hispanic and Latinos for multiple consecutive years. Additionally, they have been recognized as one of America’s Greatest Workplaces in Financial Services by Newsweek.

As a Customer Service Representative (CSR) at California Check Cashing Stores in Rohnert Park, CA, you play a vital role in this dynamic and fast-paced financial services environment. The CSR position is an entry-level opportunity designed for individuals eager to build their careers in financial services while making a meaningful impact in their community. In this role, you will be the face of the company, directly interacting with customers who rely on your assistance to access financial products like check cashing, money transfers, and payment processing. This role requires precision, professionalism, and a customer-first attitude to deliver exceptional in-store experiences that foster lasting relationships.

You will receive comprehensive paid training and ongoing support from the company to enhance your skills and knowledge, providing a strong foundation for career advancement within Community Choice Financial or any of its eleven associated brands. The company offers a competitive hourly wage of $21.00, alongside an attractive Total Compensation package that includes generous benefits and opportunities for professional growth. Success in this role can lead to placement in the Key Holder Program, aimed at developing leadership potential and opening pathways to management roles.

Beyond traditional customer service duties, you will be responsible for conducting selected external activities such as vehicle appraisals and local marketing events, thereby extending the company’s community presence. The role demands physical stamina to remain standing for extended periods, handle cash securely, and facilitate operational needs, including opening and closing procedures. Daily functions include managing customer transactions with high accuracy, maintaining store appearance to enhance customer satisfaction, and using digital systems for record-keeping and communication.

Candidates will benefit from a supportive work environment that encourages learning, cross-training, and career development through access to e-learning platforms and an educational reimbursement program. The company promotes an inclusive, business casual work culture that values diversity and professional integrity. If you're seeking a rewarding role that combines customer service, financial operations, and career growth in a well-established and expanding company, this position is tailored for you.

Job Requirements

Must be at least 18 years of age (19 in Alabama)
High school diploma or equivalent
Excellent verbal and written communication skills
Professional demeanor with customers and colleagues
Attention to detail and data accuracy
Proficiency in phone use, POS system, Microsoft Office, and other computer systems
Background check required and compliant with applicable laws
Ability to stand up to 90% of the time and move/transport up to 25 pounds
Ability to perform duties inside and outside of the store
Ability to operate mechanical controls such as keyboards
Willingness to maintain full-time, in-person attendance including weekends

Job Qualifications

High school diploma or equivalent
Excellent verbal and written communication skills
Professional demeanor with customers and colleagues
Meticulous attention to detail and data accuracy
Proficiency using phones, POS systems, Microsoft Office, and other computer systems
Background check clearance
Ability to meet physical demands of the position including standing up to 90% of the time and handling up to 25 pounds
Bilingual English/Spanish a plus and may be required for some locations
Experience in check cashing, document verification, or money order processing preferred
Prior cash handling, cash drawer, or vault management experience preferred
Valid driver’s license, auto insurance, and personal vehicle preferred for travel during workday (mileage compensated)

Job Duties

Connect with customers to cultivate lasting relationships that drive repeat business
Review, validate, and process customer transactions with accuracy
Maximize customer success by offering personalized financial services that fit their lifestyle
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
Build new business by completing daily call campaigns
Assist in customer account management and collections by accepting payments and managing customer appointments
Perform duties outside of the office, including vehicle appraisals, store errands, and external marketing
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
Uphold compliance with company policies and relevant local, state, and federal laws and regulations
Engage in ongoing training and stay current on product and process changes
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks to meet individual and team performance standards
Conduct additional tasks as directed by leadership
Maintain a full-time work schedule with regular, in-person attendance, including weekends