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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
employee discount
Dental Insurance
Health savings account
Health Insurance
AD&D insurance
401(k)
Pet insurance
Flexible spending account
Paid training
Employee assistance program
Disability insurance
401(k) matching
Tuition Reimbursement
Paid Time Off
Opportunities for advancement
On-the-job training
Vision Insurance
Job Description
California Check Cashing Stores, part of the Community Choice Financial Family of Brands, is a leading provider of short-term financial services across the United States. With over 1,500 brick-and-mortar locations in 24 states and additional online offerings in 20 states, Community Choice Financial Holdings has firmly established itself as one of the largest consumer specialty finance organizations in the country. The company prides itself on providing accessible, reliable financial solutions to diverse communities, helping individuals meet their urgent financial needs with transparency and care. Their commitment to customer service, community engagement, and employee development has earned them recognition as a... Show More
Job Requirements
- Must be at least 18 years of age (19 in Alabama)
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Attention to detail and data accuracy
- Proficiency in phone use, POS system, Microsoft Office, and other computer systems
- Background check required and compliant with applicable laws
- Ability to stand up to 90% of the time and move/transport up to 25 pounds
- Ability to perform duties inside and outside of the store
- Ability to operate mechanical controls such as keyboards
- Willingness to maintain full-time, in-person attendance including weekends
Job Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail and data accuracy
- Proficiency using phones, POS systems, Microsoft Office, and other computer systems
- Background check clearance
- Ability to meet physical demands of the position including standing up to 90% of the time and handling up to 25 pounds
- Bilingual English/Spanish a plus and may be required for some locations
- Experience in check cashing, document verification, or money order processing preferred
- Prior cash handling, cash drawer, or vault management experience preferred
- Valid driver’s license, auto insurance, and personal vehicle preferred for travel during workday (mileage compensated)
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including vehicle appraisals, store errands, and external marketing
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- Uphold compliance with company policies and relevant local, state, and federal laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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