You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Tuition Assistance
Paid Time Off
wellness programs
Job Description
Citizens is a leading financial institution committed to providing exceptional banking and financial services to its customers. With a strong reputation for fostering inclusive and supportive work environments, Citizens is recognized as a top employer in the finance and insurance sectors. The company prides itself on its dedication to community involvement, employee development, and delivering outstanding customer service.
The role of Contact Center Specialist at Citizens is integral to maintaining the high standards of customer interaction that define the company's brand. This position offers a unique opportunity for individuals who possess a customer-first mentality and are passionate about helping custo... Show More
The role of Contact Center Specialist at Citizens is integral to maintaining the high standards of customer interaction that define the company's brand. This position offers a unique opportunity for individuals who possess a customer-first mentality and are passionate about helping custo... Show More
Job Requirements
- High School degree or equivalent
- Minimum 1 year of exceptional performance in a customer-facing role
- Computer proficiency
- Strong verbal communication skills
- Positive and customer-focused mindset
- Strong listening and problem solving abilities
- Superior interpersonal skills with the ability to navigate through difficult situations
- Ability to multi-task in a fast-paced environment
- Detail-oriented with a strong sense of urgency
- Ability to work various first shift schedules including weekends and holidays
- Ability to complete virtual job tryout within 7 days of application
- Must have ability to work holidays
Job Qualifications
- High School degree or equivalent
- Minimum 1 year of exceptional performance in a customer-facing role
- Computer proficiency
- Strong verbal communication skills
- Positive and customer-focused mindset
- Strong listening and problem solving abilities
- Superior interpersonal skills with the ability to navigate through difficult situations
- Ability to multi-task in a fast-paced environment
- Detail-oriented with a strong sense of urgency
- Experience recommending and referring products or services to customers, preferred
- Completion of a virtual job tryout as part of the hiring process
Job Duties
- Field a variety of incoming customer calls to deliver high-quality solutions for customers
- Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs
- Receive extensive paid training to build expertise and prepare to handle customer inquiries of increasing complexity
- Deliver memorable service experiences and assist in problem-solving customer issues
- Work various first shift schedules including weekends and holidays
- Manage multiple calls that can be lengthy and back-to-back while taking scheduled breaks
- Contribute to a positive and inclusive team environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: