Customer Service Representative

Citizens is a leading financial institution committed to providing exceptional banking and financial services to its customers. With a strong reputation for fostering inclusive and supportive work environments, Citizens is recognized as a top employer in the finance and insurance sectors. The company prides itself on its dedication to community involvement, employee development, and delivering outstanding customer service.

The role of Contact Center Specialist at Citizens is integral to maintaining the high standards of customer interaction that define the company's brand. This position offers a unique opportunity for individuals who possess a customer-first mentality and are passionate about helping customers navigate their financial needs. As a Contact Center Specialist, you are the frontline support for customers, providing timely and accurate information on account inquiries, assisting with online banking experiences, and recommending suitable products and services. The role requires excellent communication skills, problem-solving abilities, and the capacity to handle multiple tasks in a fast-paced environment. This position is full-time with a hybrid work schedule, including two days in the office and three days working from home, requiring 40 hours per week. The starting salary for this role is $22.00 per hour, with comprehensive benefits and opportunities for growth within the company.

In this role, candidates will receive extensive paid training to build expertise and handle increasingly complex customer inquiries. The job involves managing a high volume of incoming calls and creating positive experiences that encourage customers to share their satisfaction with others. Citizens values the contribution of their Contact Center Specialists by recognizing outstanding performance through rewards like Credo Awards and fostering a collaborative team atmosphere. The company also supports its employees through community engagement programs, career advancement opportunities, and a wide range of employee benefits including health care, retirement plans, tuition assistance, and wellness programs. This position requires the ability to work various 1st shift schedules, including weekends and holidays, and participation in a virtual job tryout process as part of the hiring steps. Citizens is an Equal Opportunity Employer that promotes diversity, inclusion, and merit-based employment decisions, making it an excellent place for professionals seeking a rewarding career in the banking industry.