Customer Service Representative

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spanning across 14 locations, Uline is committed to delivering the highest standards of customer service and operational excellence. Based at the Washington Branch located at 3131 Hogum Bay Road NE, Lacey, WA, Uline fosters a fast-paced, friendly, and customer-focused work environment that prioritizes employee growth, engagement, and satisfaction. The company stands on a foundation of stability and success, offering substantial opportunities for career advancement and professional development in a supportive, collaborative setting.

The Customer Service Representative role at Uline is a full-time, on-site position that provides a competitive pay range starting from $25 to $30 per hour with significant growth and earning potential. This role is essential in ensuring customers receive the legendary service Uline is known for by handling order details, answering inquiries, and offering product recommendations using sophisticated technological tools. Representatives are trained to become product and solutions experts, confidently addressing questions related to product offerings, pricing, and shipping details. The position emphasizes building strong business relationships through multiple communication channels including phone, email, and chat, effectively understanding customer needs, and guiding customers through online ordering processes on the company’s website.

Employees in this role benefit from in-depth training programs designed to sharpen communication, problem-solving, and interpersonal skills. Uline’s professional environment provides one-on-one peer mentoring and ample opportunities for career growth. Team connectivity is fostered through regular events held in a clean, modern facility equipped with a state-of-the-art fitness center. The company proudly maintains a drug-free workplace culture requiring pre-employment drug screenings to ensure safety and compliance. Uline values diversity and inclusion, operating as an Equal Employment Opportunity and Affirmative Action employer, welcoming veterans and individuals with disabilities.

This role is perfect for individuals eager to learn and develop their customer service expertise, whether they come with prior experience or are new to the field since Uline offers comprehensive training. The position demands excellent listening, communication, and problem-solving abilities to maintain Uline’s high standards in customer satisfaction. Employees enjoy a comprehensive benefits package including complete health insurance coverage, a 401(k) plan with a 6% employer match starting on the first day, multiple bonus programs, paid holidays, paid time off, and a Tuition Assistance Program covering professional continuing education. The environment is tailored to ensure employees can thrive both professionally and personally, supported by best-in-class facilities and a culture dedicated to growth and excellence. Joining Uline means becoming part of a stable, successful, and respected company that invests in its people and fosters a culture where employees make the difference.