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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.50
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
access to e-learning modules
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Medical insurance with telemedicine
401(k) and Roth 401(k) retirement plans
Company-Sponsored Life and AD&D Insurance
Dental Insurance
Vision Insurance
Short-term and long-term disability insurance
Supplemental Life and AD&D Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
Instaloan, a part of the Community Choice Financial Family of Brands, is a leading provider of specialty financial services with a strong presence across the United States. Based in Orlando, FL, Instaloan is committed to delivering accessible and convenient short-term financial solutions to individuals in need. With over 1,500 brick-and-mortar stores across 24 states and extensive online offerings, the Community Choice Financial Family is one of the largest consumer specialty finance organizations in the country. The company prides itself on its community-driven approach, offering products that empower customers with financial choice and flexibility when they need it most. Instaloan is... Show More
Job Requirements
- Must be at least 18 years old (19 in Alabama)
- Pass a background check
- A high school diploma or equivalent
- Excellent communication skills
- Ability to use POS systems and basic computer applications
- Meet physical requirements including standing for long periods and lifting 25 pounds
- Maintain a full-time work schedule with weekend availability
- Adhere to company policies and procedures
- Ability to work in a fast-paced environment
- Legal authorization to work in the United States
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Proficiency with phones, POS systems, Microsoft Office, and other computer systems
- Ability to meet physical demands of the position including standing up to 90% of the time and lifting up to 25 pounds
- Background check clearance
- Bilingual (English/Spanish) is a plus
- Experience in check cashing, document verification, or money order processing is preferred
- Prior cash handling and cash drawer management experience is preferred
- Valid driver’s license and proof of auto insurance is preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- Maintain internal and external store appearance to meet cleanliness standards
- Maintain office security protocols and conduct opening and closing procedures, including management of vault and cash drawer
- Uphold compliance with company policies and all relevant laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment handling multiple tasks
- Conduct additional tasks as directed by leadership
- Maintain a full-time schedule with regular attendance including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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