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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $30.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center
Job Description
Uline is a family-owned company and is recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline continues to grow while maintaining a reputation for stability, success, and commitment to customer satisfaction. The company places a strong emphasis on a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening. This background highlights Uline's dedication to a safe and trustworthy working environment. Uline's Reno branch, located at 8800 Military Road, Reno, NV, is currently seeking motivated individuals for the role of Customer Service Representative. This is... Show More
Job Requirements
- high school diploma or equivalent
- excellent problem-solving, listening and communication skills
- prior customer service experience is a plus
- willingness to work various on-site full-time shifts
- ability to complete pre-employment hair follicle drug screening
- commitment to a drug-free workplace
- able to engage with customers professionally and courteously
- basic computer literacy
Job Qualifications
- high school diploma or equivalent
- bachelor’s degree preferred
- excellent problem-solving skills
- strong listening and communication skills
- prior customer service experience is a plus
- ability to quickly learn product information
- comfortable working in a fast-paced environment
- proficient with computer systems and technology
Job Duties
- Process customer orders, make product recommendations and handle account inquiries using world-class technology
- be a product and solutions expert by confidently answering product, pricing and shipping questions
- build business relationships with customers via phone, email and chat
- understand customer needs and recommend Uline's best solutions
- help customers navigate Uline's website and online ordering
- maintain accurate records of customer interactions
- respond promptly to customer inquiries and resolve issues efficiently
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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