Customer Service Representative

Uline is a family-owned company and recognized as North America's leading distributor of shipping, industrial, and packaging materials. Established with stability and success at its core, Uline operates with over 9,800 employees across 14 strategic locations. The company is committed to maintaining a drug-free workplace, enforcing pre-employment hair follicle drug screenings for all new hires, and designating safety-sensitive roles to uphold workplace safety standards. As an Equal Employment Opportunity/Affirmative Action employer, Uline fosters a diverse, inclusive, and supportive working environment where employees can thrive and grow their careers.

The Reno Branch of Uline, located at 8800 Military Road, Reno, NV, is currently seeking motivated individuals to join their team as Customer Service Representatives. This full-time, on-site position offers various shifts with a competitive hourly wage range from $25 to $30, accompanied by significant growth and earning potential. Working as a Customer Service Representative at Uline means engaging directly with customers to provide fast, friendly, and expert service that Uline is known for. This role emphasizes clear communication, problem-solving skills, and the ability to build strong relationships with customers via phone, email, and chat.

In this role, you will dig deeply into order details, offering product recommendations, handling account inquiries, and navigating Uline’s cutting-edge technology and online ordering systems. Uline equips its employees to become product and solutions experts by providing thorough training that covers product knowledge, pricing, and shipping questions. This prepares Customer Service Representatives to respond confidently and promptly to customer inquiries. The role also involves understanding customer needs and recommending the best solutions from Uline’s extensive product range.

Uline values professional development and supports its employees through one-on-one mentoring in a collaborative, in-person workplace. The company regularly hosts team events to encourage a strong community atmosphere. Uline provides an environment where employees are encouraged to learn, develop, and connect. Employees benefit from in-depth training that sharpens communication and problem-solving abilities, as well as career growth opportunities in a professional setting.

Additionally, the company offers comprehensive employee benefits including complete health insurance coverage starting from day one, a 401(k) plan with a 6% employer match, several bonus programs, paid holidays, and generous paid time off. Uline’s Tuition Assistance Program also supports employees in pursuing professional continuing education, reinforcing the company's dedication to lifelong learning and advancement.

The Reno Branch features best-in-class, clean, modern facilities, a first-class fitness center, and a beautifully maintained walking path, promoting a healthy work-life balance and employee well-being. Working at Uline’s Reno Branch provides a stable, rewarding career in a fast-paced, customer-focused environment with numerous benefits and opportunities for professional growth.