Customer Service Representative

Kapolei, HI, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $19.00

Work Schedule

Weekend Shifts

Benefits

Matching 401K program

Paid Time Off

Medical insurance

Dental Insurance

vision coverage

performance-based bonuses

Job Description

Million Air is a premier aviation services company specializing in private jet handling and support. Known for its award-winning service and commitment to excellence, Million Air provides top-tier ground and customer services to a diverse clientele including private, military, and commercial aircraft operations. With a strong reputation in the aviation industry, Million Air prides itself on its team-oriented culture, emphasizing the motto "We are Ladies and Gentlemen, serving Ladies and Gentlemen." This philosophy underlines the company's dedication to professionalism, courtesy, and exceptional customer experience across all interactions.

The role of Customer Service Representative is fundamental to Million Air’s daily o... Show More

Job Requirements

Customer service experience preferably in the service industry
High school diploma or equivalent
Ability to work evenings, weekends, and holidays
Acceptable driving record
Ability to pass a background check
Zero tolerance drug free employer including pre-employment and random screening
Entry level position

Job Qualifications

Customer service experience preferably in the service industry
High school diploma or equivalent
Ability to work evenings, weekends, and holidays
Acceptable driving record
Ability to pass a background check
Zero tolerance drug free employer including pre-employment and random screening
Entry level position

Job Duties

Greet customers in a friendly, professional manner
Provide concierge services to pilots and customers including making reservations as required
Invoicing for services rendered to customers and pilots
Record customer preferences in Million Air internal system
Proactive preparation for all incoming aircraft
Provide timely feedback to the company regarding service failures or customer concerns
Partner with line service team to meet and exceed customer's service expectations
Keep hospitality bar stocked with snacks and beverages
Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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