Customer Service Representative

Million Air is a premier aviation services company specializing in private jet handling and support. Known for its award-winning service and commitment to excellence, Million Air provides top-tier ground and customer services to a diverse clientele including private, military, and commercial aircraft operations. With a strong reputation in the aviation industry, Million Air prides itself on its team-oriented culture, emphasizing the motto "We are Ladies and Gentlemen, serving Ladies and Gentlemen." This philosophy underlines the company's dedication to professionalism, courtesy, and exceptional customer experience across all interactions.

The role of Customer Service Representative is fundamental to Million Air’s daily operations and customer satisfaction. Embracing a fast-paced and dynamic environment, this position involves welcoming and assisting pilots and passengers with concierge-level service that goes beyond expectations. As a Customer Service Representative, you will be the face of the company, providing a warm and professional greeting, handling reservations, and ensuring all aspects of the customer's visit are seamless and memorable. This role requires close collaboration with the ground personnel to facilitate smooth ground operations, including invoicing for services rendered and anticipating the needs of incoming aircraft.

This position offers a unique opportunity to be part of the aviation industry’s vibrant service sector, interacting with a variety of customers and professionals. Million Air values team members who are naturally outgoing, customer-centric, and committed to excellence. The job requires proficiency with computerized systems, including Microsoft Office and point-of-sale programs, as well as effective communication skills to interact via phone, radio, and in person. Ambitious candidates who are bi-lingual or have prior customer service experience in the service industry are highly encouraged to apply.

Million Air offers comprehensive benefits, including medical, dental, and vision insurance, a matching 401k program, paid time off, and performance-based bonuses, ensuring employees are well rewarded for their commitment and hard work. This role is non-exempt and involves shift work, including evenings, weekends, and holiday schedules, with a competitive pay rate of $19.00 per hour.