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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $30.00
Work Schedule
Flexible
Benefits
Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition assistance program
Fitness Center
Job Description
Uline is a family-owned company that stands as North America's leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 locations, Uline has built a reputation for stability, success, and a strong commitment to customer service excellence. The company's headquarters and various branches operate with a deep-seated passion for delivering top-tier products while fostering a professional, engaging, and growth-oriented workplace environment. Known for its clean, modern facilities and outstanding employee amenities, Uline invests heavily in the development and well-being of its team members, offering a variety of benefits, including health insurance, 401(k)... Show More
Job Requirements
- High school diploma or equivalent
- Excellent problem-solving, listening and communication skills
- Prior customer service experience a plus but not required
- Ability to work various on-site full-time shifts
- Pass pre-employment hair follicle drug screening
- Eligible to work in the United States
- Willingness to participate in ongoing training and professional development
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree preferred
- Excellent problem-solving, listening and communication skills
- Ability to learn quickly and adapt to new technology
- Strong customer service orientation
- Professional demeanor and collaborative team player
- Prior customer service experience a plus but not required
Job Duties
- Process customer orders, make product recommendations and handle account inquiries using world-class technology
- Be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
- Build business relationships with customers over phone, email and chat
- Understand customer needs and recommend Uline's best solutions
- Help customers navigate Uline's website and online ordering
- Provide excellent customer service with a friendly, professional attitude
- Collaborate with team members to resolve issues promptly and efficiently
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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