Customer Service Representative

CheckSmart, a part of the Community Choice Financial Family of Brands, is a leading consumer specialty finance organization with a strong presence in the United States. Operating over 1,500 brick-and-mortar stores across 24 states and providing online financial products in 20 states, CheckSmart serves diverse communities by offering accessible, short-term financial services. The company prides itself on delivering fast, reliable financial solutions tailored to meet the urgent needs of its customers. As an impact-driven organization, CheckSmart is committed to fostering a supportive, inclusive workplace that promotes growth, development, and career advancement for its team members. Recognized as a Military Friendly Employer and a Top Employer for Hispanic and Latinos, CheckSmart has earned a stellar reputation in the financial services industry, underscoring its dedication to employee success and community engagement. The company offers a competitive total compensation package, including an hourly wage ranging from $15.00 to $18.25, comprehensive benefits, and a relaxed, business casual dress code that welcomes individuality and comfort. Joining CheckSmart means becoming part of a dynamic, fast-growing company that invests heavily in its workforce through extensive training programs, leadership development initiatives, and career progression opportunities across its eleven brands nationwide. The Customer Service Representative (CSR) role at CheckSmart in Cleveland, OH, is an exciting entry-level position designed for individuals eager to launch their careers in financial services. This role involves directly assisting customers within the store, processing various financial transactions such as check cashing, money transfers, and payments, while ensuring an exceptional customer experience. CSRs play a crucial part in building meaningful relationships with customers, personalized financial service recommendations, and maintaining accurate records in the Point of Sale (POS) system. The role often extends beyond the counter, including community engagement activities, marketing efforts, and maintaining store appearance and security protocols. CheckSmart provides paid on-the-job training, access to a robust learning management system, cross-brand training, and a Key Holder Program aimed at developing leadership potential. Performance-based career advancement and an Educational Reimbursement Program further support the long-term growth of CSRs. Benefits include multiple medical insurance options with telemedicine and medical spending accounts, a traditional and Roth 401(k) retirement plan with company match, life and AD&D insurance, dental and vision plans, short and long-term disability coverage, supplemental insurance options, mental health resources, paid time off starting at 12 days annually, and exclusive employee discounts. This role requires attention to detail, excellent communication skills, proficiency in computer systems including Microsoft Office, and the physical capability to remain standing for extended periods and handle moderate lifting. CheckSmart is an equal opportunity employer committed to diversity and inclusion, encouraging candidates from all backgrounds to apply. If you are enthusiastic about providing top-notch customer service and seeking a supportive environment to grow your career in financial services, this position offers a valuable opportunity to join a respected company dedicated to its employees and customers.