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Community Choice Financial logo

Customer Service Representative

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $15.00 - $18.25
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Paid on-the-job training
Learning management system
Cross brand training
Key Holder Program
Performance-based advancement
Educational Reimbursement
Medical insurance
telemedicine
Medical spending accounts
401(k) retirement plan
company match
Life and AD&D insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Supplemental Insurance
Mental Health Resources
Paid Time Off
Discount Marketplace
Business casual dress code

Job Description

CheckSmart, a part of the Community Choice Financial Family of Brands, is a leading consumer specialty finance organization with a strong presence in the United States. Operating over 1,500 brick-and-mortar stores across 24 states and providing online financial products in 20 states, CheckSmart serves diverse communities by offering accessible, short-term financial services. The company prides itself on delivering fast, reliable financial solutions tailored to meet the urgent needs of its customers. As an impact-driven organization, CheckSmart is committed to fostering a supportive, inclusive workplace that promotes growth, development, and career advancement for its team members. Recognized as a Military Friendly... Show More

Job Requirements

  • A high school diploma or equivalent
  • excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
  • meticulous attention to detail and ability to accurately enter data
  • proficiency in using phones, POS system, Microsoft Office, and other computer systems
  • must be at least 18 years of age (19 in Alabama)
  • background check required
  • ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time
  • moving and transporting up to 25 pounds
  • moving inside and outside of the store
  • and operating mechanical controls, such as a keyboard

Job Qualifications

  • A high school diploma or equivalent
  • excellent verbal and written communication skills
  • professional demeanor with customers and colleagues
  • meticulous attention to detail and ability to accurately enter data
  • proficiency in using phones, POS system, Microsoft Office, and other computer systems
  • ability to meet the physical demands of the position, including standing for extended periods and lifting up to 25 pounds
  • must be at least 18 years of age (19 in Alabama)
  • background check required

Job Duties

  • Connect with customers to cultivate lasting relationships that drive repeat business
  • review, validate, and process customer transactions with accuracy
  • maximize customer success by offering personalized financial services that fit their lifestyle
  • enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
  • build new business by completing daily call campaigns
  • assist in customer account management and collections by accepting payments and managing customer appointments
  • perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing, participate in in-store and community events
  • maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
  • maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed
  • uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
  • engage in ongoing training and stay current on product and process changes
  • work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
  • conduct additional tasks as directed by leadership
  • maintain a full-time work schedule with regular, in-person attendance, including weekends

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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