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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
access to e-learning modules
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending accounts
401(k) retirement plan with company match
Life and AD&D insurance
Dental Insurance
Vision Insurance
short-term and long-term disability plans
Supplemental Life and AD&D Insurance
accident insurance
critical illness coverage
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Relaxed business casual dress code
Job Description
California Check Cashing Stores, part of the Community Choice Financial Family of Brands, is a leading consumer specialty finance organization serving communities across the United States. As one of the largest networks with over 1,500 brick-and-mortar locations in 24 states and online offerings in 20 states, the company is dedicated to empowering customers by providing accessible, short-term financial services when they need it most. The company prides itself on its commitment to exceptional customer service, integrity, and fostering professional growth among its team members. Recognized as a Military Friendly Employer and a Top Employer for Hispanic and Latino communities, California... Show More
Job Requirements
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet physical demands including standing for long periods, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor
- Proficiency with phones, POS systems, Microsoft Office, and other computer systems
- Willingness to work full-time with regular in-person attendance including weekends
- Ability to maintain compliance with company policies and legal regulations
- Commitment to ongoing training
- Ability to work in a fast-paced, dynamic environment
- Additional duties as assigned by leadership
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail and ability to accurately enter data
- Proficiency in using phones, POS systems, Microsoft Office, and other computer systems
- Ability to meet physical demands of the position including standing up to 90% of the time and moving up to 25 pounds
- Background check required
- Experience in check cashing, document verification, or money order processing preferred
- Prior cash handling and cash drawer or vault management experience preferred
- Bilingual (English/Spanish) skills are a plus and may be required in some locations
- Valid driver's license, auto insurance, and personal vehicle preferred for use during workday with mileage compensated
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- Maintain office security protocols and conduct proper opening and closing procedures including management of vault and cash drawer
- Uphold compliance with company policies and all relevant laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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