Customer Service Representative

Uline is a family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has built a reputation for stability, success, and a strong commitment to exceptional customer service. The company operates in a competitive industry, delivering high-quality products and solutions to a broad base of customers. Uline’s culture emphasizes employee development, a collaborative workplace environment, and providing comprehensive benefits to support their workforce. The Reno branch, located at 8800 Military Road, Reno, NV, is currently seeking a Customer Service Representative to join their team. This role offers a competitive pay rate starting from $25 to $30 per hour, with significant growth and earning potential, reflecting Uline’s dedication to employee professional advancement.

As a Customer Service Representative at Uline, you play a pivotal role in maintaining the company’s legendary customer service. This position involves processing customer orders, making insightful product recommendations, and handling account inquiries using world-class technology. Uline equips its representatives to become product and solutions experts, enabling them to address questions about products, pricing, and shipping quickly and confidently. Representatives build strong business relationships through phone, email, and chat communications, helping customers navigate the company’s website and online ordering systems efficiently. The role is designed to sharpen communication and problem-solving skills through in-depth training and one-on-one mentoring, all within a professional and supportive environment. Uline also offers regular team events fostering a sense of connection and collaboration among employees.

The work schedule offers flexibility with various on-site full-time shifts available, allowing candidates to find a suitable fit for their lifestyle. Uline prides itself on being a drug-free workplace, requiring all new hires to undergo a pre-employment hair follicle drug screening as this is a safety-sensitive role. The company is an Equal Employment Opportunity/Affirmative Action Employer committed to diversity, equity, and inclusion.

This position is ideal for motivated individuals eager to learn and grow within a global distribution leader. While prior customer service experience is a plus, Uline offers extensive training for candidates ready to develop their skills and contribute to the company’s continued success. The company’s dedication to employee growth is demonstrated through its tuition assistance program covering professional continuing education, comprehensive health insurance, 401(k) with employer match starting on day one, multiple bonus programs, and paid holidays and generous paid time off. Employees at the Reno branch enjoy best-in-class facilities, including a modern fitness center and beautifully maintained walking paths, enhancing overall workplace satisfaction and wellness.