Customer Service Representative

Uline is a well-established, family-owned company known as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has built a reputation for stability, success, and exceptional customer service. The company prides itself on its drug-free workplace and commitment to employee well-being, providing a professional yet supportive environment where individuals can grow their careers while enjoying numerous perks and benefits. Uline’s Kenosha branch, located at 12355 Uline Way, Kenosha, WI, is seeking motivated individuals to join their team as Customer Service Representatives.

As a Customer Service Representative at Uline, you will play a crucial role in delivering the legendary service that has made Uline a trusted name among customers. This position offers competitive pay ranging from $27 to $32 per hour, including a $2 shift differential, with significant potential for growth and earning opportunities. The role is on-site, providing a collaborative in-person setting where you will engage directly with customers and team members alike.

In this role, you will process customer orders, make product recommendations, and handle account inquiries utilizing world-class technology. You will become a product and solutions expert, equipped to answer questions related to products, pricing, and shipping quickly and confidently. Building strong, lasting business relationships with customers over phone, email, and chat is a key aspect of the job. Understanding customer needs and recommending Uline’s best solutions will help you ensure customer satisfaction and foster loyalty.

The position also involves helping customers navigate Uline’s website and online ordering system, creating a seamless shopping experience. Uline offers in-depth training to help you develop communication and problem-solving skills in a professional environment. One-on-one peer mentoring and regular team events support your professional development and help you connect with colleagues.

Uline’s commitment to its employees is clear through various benefits such as complete health insurance coverage starting day one, a 401(k) plan with a 6% employer match, multiple bonus programs, paid holidays, and generous paid time off. Additionally, they offer a Tuition Assistance Program to support professional continuing education. On-site amenities like a café with affordable meal options, a fitness center, and well-maintained walking paths contribute to a pleasant work atmosphere.

The company values diversity and inclusion, operating as an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. All new hires must pass a pre-employment hair follicle drug screening, reflecting Uline’s commitment to a safe and productive workplace. If you are eager to learn, have excellent communication skills, and want to be part of a stable, growing company, Uline’s Customer Service Representative role in Kenosha offers a rewarding career path with plenty of opportunities for growth.