Customer Service Representative

Uline is North America’s leading distributor of shipping, industrial, and packaging materials. As a family-owned company with over 9,000 employees spread across 14 locations, Uline has built a strong reputation for delivering high-quality products and exceptional customer service. The company is known for its dedication to stability, success, and creating a positive work environment. Uline operates as a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening. All positions at Uline are on-site, fostering a collaborative and dynamic team atmosphere. The company is an Equal Employment Opportunity/Affirmative Action Employer and actively supports veterans and disabled individuals. Working at Uline means joining a well-established organization that values employee contributions and offers significant opportunities for professional growth, supported by comprehensive benefits and a commitment to employee well-being.

The Customer Service Representative position at Uline’s Kenosha branch located at 12355 Uline Way, Kenosha, WI 53144, offers a competitive pay rate from $27 to $32 per hour, including a $2 shift differential, with significant growth and earning potential. This role is integral to maintaining the company's legendary service standards by efficiently managing customer order details, making product recommendations, and addressing account inquiries using advanced technology. Employees in this role become product and solutions experts, equipped to answer questions related to product, pricing, and shipping promptly and confidently. They build strong business relationships through various communication channels, including phone, email, and chat, ensuring customers receive personalized and efficient support.

As a Customer Service Representative, you will help customers navigate Uline’s website and online ordering system, understanding their needs and recommending the best solutions to meet those requirements. Uline provides extensive training to help employees develop their communication and problem-solving skills. The professional work environment encourages one-on-one peer mentoring and offers numerous opportunities for career advancement. Employees also enjoy regular team events that foster connection and collaboration in an in-person setting. This role is ideal for individuals eager to learn and grow in a stable, successful company that values customer-focused service and employee development. By joining Uline, you become part of a committed team that supports your professional journey while delivering exceptional service to customers.