Customer Service Representative

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, boasting over 9,000 employees across 14 locations. Known for its stability and successful growth in the distribution industry, Uline is committed to providing exceptional service and quality products to customers. The company values its employees and promotes a professional, collaborative work environment where continuous learning and development are prioritized. Uline operates drug-free workplaces and requires all new hires to complete a pre-employment hair follicle drug screening. All positions are on-site, supporting a close-knit team dynamic that encourages peer mentoring, relationship-building, and career advancement opportunities. The Kenosha branch of Uline is located at 12355 Uline Way, Kenosha, WI 53144, where the company offers a competitive wage starting from $27 to $32 per hour, including a $2 shift differential, with significant growth and earning potential.

As a Customer Service Representative at Uline, you will play a critical role in delivering the legendary customer service that the company is known for. This role requires handling customer orders, making product recommendations, and managing account inquiries through world-class technology. Uline equips its customer service representatives to become product and solutions experts, enabling them to confidently answer questions related to products, pricing, and shipping. The job involves building strong business relationships with customers through phone, email, and chat communications while understanding customer needs to recommend the best Uline solutions. Additionally, you will assist customers in navigating Uline’s website and facilitate their online ordering experience. The position provides in-depth training and ongoing professional development to sharpen communication and problem-solving skills, fostering a professional environment with opportunities for advancement. The company also encourages a connected workplace culture with regular team events and a collaborative setting. Employees benefit from full health insurance coverage, a 401(k) plan with a 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance for continuing education. Other employee perks include a café with affordable meal options sourced from local restaurants, an on-site fitness center, walking paths, and modern, clean facilities. Uline’s commitment to employee well-being and growth makes it an ideal employer for those seeking a rewarding career in customer service within a stable and expanding company.