Customer Service Representative

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. With over 9,000 employees across 14 locations, Uline has built a reputation for stability, success, and exceptional customer service. This company is well-known for its dedication to quality and efficiency, continually providing innovative solutions to its wide customer base. Based in Kenosha, Wisconsin, Uline operates with a strong commitment to employee development and workplace environment. Their facilities are modern, clean, and equipped with conveniences such as an on-site fitness center and affordable meals from local restaurants, which foster a comfortable and engaging work atmosphere. All positions at Uline are onsite, reflecting their emphasis on teamwork and collaboration. The company is also committed to maintaining a drug-free workplace with mandatory pre-employment screening, showcasing their priority for safety and integrity. Uline is an equal opportunity employer, supporting diversity, veterans, and individuals with disabilities.

The Customer Service Representative position at Uline’s Kenosha branch offers an exciting opportunity to join a professional and friendly team that values customer satisfaction and employee growth. This role offers a competitive pay rate ranging from $27 to $32 per hour, which includes a $2 shift differential, along with significant opportunities for career advancement and earning potential. As a Customer Service Representative, you will become an integral part of Uline’s mission to provide legendary service to customers. You will handle order processing, provide product recommendations, and respond to account inquiries with the aid of world-class technology platforms. This hands-on role requires becoming a product and solutions expert, enabling you to quickly and confidently answer questions related to pricing, shipping, and product details.

The position focuses heavily on building and maintaining strong business relationships with customers through multiple communication channels including phone, email, and chat. You will assist customers in navigating Uline’s website and assist with online orders, ensuring a seamless and satisfying customer experience. Training and development are key aspects of the role, offering in-depth training sessions to refine your communication and problem-solving skills. Uline encourages professional growth with one-on-one peer mentoring and a collaborative work environment that includes regular team events, fostering a sense of community and connectedness. This role is ideal for individuals who are eager to learn, enjoy working in a team-oriented environment, and aspire to grow their careers within a company known for its stability and success.