Customer Service Representative

Waterway is a leading car wash and convenience retail company recognized for its commitment to exceptional customer service and a supportive work environment. With multiple locations across Chesterfield, Woodsmill/Town & Country, Westport, and O'Fallon, Waterway offers flexible scheduling and a dynamic workplace culture where employees can thrive and grow professionally. The company is proud to have been named a Top Workplace multiple times by USA Today and the St. Louis Post Dispatch, reflecting its dedication to creating a people-focused, friendly, and active work atmosphere. Waterway's team members enjoy perks such as free car washes, fuel and retail discounts, tuition assistance, and promotional opportunities, making it more than just a job—it's a career path filled with development and advancement options. The role of Customer Service Associate (CSA) at Waterway is an engaging, customer-facing position where every day brings new challenges and opportunities to shine. CSAs are vital to the customer experience, selling premium car wash services, Clean Car Club memberships, and trendy retail merchandise. They work both indoors and outdoors, rotating among duties at the car wash tunnel entrance, gas pumps, and inside the retail store. This variety keeps the role fresh and interesting while allowing CSAs to develop a broad range of skills in sales, customer service, and store operations. Customer Service Associates act as ambassadors of the Waterway brand, creating a welcoming environment, maintaining clean and organized workspaces, and ensuring safety and compliance with company policies and local regulations. With average compensation of $20 per hour (including a base of $18 plus up to $5 per hour in sales bonuses), flexible shifts to accommodate various schedules, and robust training programs, Waterway supports CSAs in building a rewarding and sustainable career. The company fosters a promote-from-within culture with clear paths for advancement, including management development and cross-training opportunities. Joining Waterway means becoming part of a team that values positivity, professionalism, and a commitment to excellence in every customer interaction. Whether you're starting your career or looking to advance in customer service and retail, Waterway offers the tools, support, and environment to help you succeed and grow.