Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
Equal employment opportunity
collaborative work environment
Brand recognition and growth opportunities
comprehensive training and development
Supportive management team
Job Description
Surya Inc. is a premier furnishings company renowned for its innovative approach to the world of interior design. Established as a leader in the industry, Surya Inc. offers a thoughtfully curated collection of design-forward furniture, rugs, textiles, lighting, wall decor, and accents. Their products cater to a global market, reaching interior designers, architects, procurement firms, and more. The company boasts an impressive portfolio of renowned brands including Surya, Global Views, Mitchell Gold & Bob Williams, Livabliss, and RST Brands, which collectively exemplify dedication to creativity, quality, and customer satisfaction. Surya Inc. has earned distinguished recognition, being honored ten times on... Show More
Job Requirements
- Two or more years of experience in customer service
- Demonstrates ability to accurately problem solve
- Enjoys working with others in a team environment
- Exceptional attention to detail
- Knowledge of Microsoft Office products including Excel, Outlook, Word
- Experience working with order entry and ticketing systems
- Demonstrate exceptional customer service skills
- Ability to handle multiple projects at the same time
Job Qualifications
- Two or more years of experience in customer service
- Demonstrates ability to accurately problem solve
- Enjoys working with others in a team environment
- Knowledge of Microsoft Office products including Excel, Outlook, Word
- Experience working with order entry and ticketing systems
- Demonstrate exceptional customer service skills
- Ability to handle multiple projects at the same time
Job Duties
- Engage customers on a personal, individual non scripted level
- Manage all communications between internal departments and external clients and sales reps
- Respond to client inquires in a timely and professional manner
- Detailed reviews of all purchase orders for potential red flags
- Ensure accurate order placement and fulfillment
- Accurately document all customer interactions in appropriate systems
- Troubleshoot and resolve issues to the satisfaction of customers as needed
- Input quotes into client portals and fill out client forms for manager review/signature
- Liaise with clients on web access and navigation
- Foster a strong collaborative working relationship with all internal departments
- Facilitate getting images and tear sheets (proposals) for customers
- Other duties or projects related to orders, quotes, and project management as assigned
- Verify account information on all calls
- Gain and excel in knowledge of all Surya products and processes
Job Location
Loading...
You may be also interested in:
Popular Cities