Customer Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Benefits

extended health insurance
Dental Insurance
Vision Insurance
Employee Discount from 10% - 30%
Life and Disability Insurance
Flexible spending account
401k Retirement Plan
Paid Time off and Holidays
Paid birthday
weekly pay

Job Description

Ashley Furniture has been a cornerstone in the home furnishings industry for over 75 years, standing as the largest manufacturer of home furniture worldwide. Known for its commitment to quality, style, and affordability, Ashley Furniture has built a globally recognized brand that transforms living spaces with beautifully crafted, durable products. The company not only focuses on creating exceptional furniture pieces but also prioritizes customer satisfaction and innovative solutions to meet the dynamic needs of its expanding customer base. As demand continues to rise, Ashley Furniture is actively growing by opening new store locations to enhance its accessibility and service coverage... Show More

Job Requirements

  • Legally authorized to work in the US
  • at least 18 years old
  • high school diploma or equivalent
  • knowledgeable of Microsoft Office Suite and system transactions
  • 1 year of customer service, office, and/or administrative experience, preferred
  • ability to work flexible hours, including weekends and holidays
  • maintain reliable attendance
  • thrive in a team environment

Job Qualifications

  • High school diploma or equivalent
  • knowledge of Microsoft Office Suite and system transactions
  • 1 year of customer service, office, and/or administrative experience, preferred
  • ability to work flexible hours, including weekends and holidays
  • maintain reliable attendance
  • thrive in a team environment

Job Duties

  • Provide exceptional service to all Ashley guests, ensuring a professional and welcoming presence
  • address customer issues in person, over the phone, and via email, taking detailed notes and resolving problems positively and helpfully
  • respond to customer inquiries about sales, billing, and delivery, scheduling deliveries, and coordinating with the sales team as needed
  • process sales orders accurately and efficiently, following cash handling procedures and assisting with credit applications and financing arrangements
  • assist with store opening and closing procedures, including cash balancing and daily checklists
  • provide clerical support for store administration and accounting tasks, managing telephone traffic and completing daily sales reports
  • aid in inventory and loss prevention processes, participating in bi-annual inventory counts and assisting with inventory management efforts
  • complete any additional tasks as assigned by management

Job Location

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