Customer Service Representative 1

Laredo, TX, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Paid holidays

Job Description

Forward Air is a leading transportation and logistics company specializing in expedited ground transportation and supply chain solutions. With a robust network spanning across North America, the company has established itself as a reliable partner in the freight and logistics industry. Forward Air focuses on providing seamless and efficient freight delivery, targeting time-sensitive shipments while leveraging innovative technology and a dedicated workforce to meet customer demands. As an industry leader, Forward Air is committed to operational excellence, quality customer service, and fostering a work environment that values integrity and professionalism. The company offers career growth opportunities and emphasizes long-term employee development within the dynamic transportation sector.

The Customer Service Representative role at Forward Air is a critical position responsible for managing external customer interactions with the utmost courtesy, professionalism, and efficiency. The individual in this role will handle a variety of customer inquiries including questions, complaints, and shipment tracking through both phone and email communications. The position demands a detail-oriented and proactive approach to resolving customer issues while supporting logistics operations. Core responsibilities include answering incoming calls, notifying customers of freight availability, conducting data entry related to domestic and international billing, maintaining essential logs and documentation, and performing daily shipment audits. This role requires adept skills in administrative tasks, utilizing Microsoft Office products, and familiarity with AS400 system operations for managing shipment manifests.

The position is ideal for candidates who thrive in a fast-paced environment, demonstrate a strong work ethic, and have excellent communication skills. Those with experience in transportation industry operations and knowledge of industry-specific documents such as bills of lading and TSA forms will find this role particularly suited to their abilities. Forward Air offers a supportive company culture focused on collaboration, positive corporate representation, and employee engagement. The Customer Service Representative will play a vital role in sustaining the company’s reputation for dependable and courteous service, making it an excellent opportunity for those seeking a career in logistics and customer service within a top-tier transportation organization.

Job Requirements

Demonstrated ability to carry out assignments to their completion and meet deadlines
Ability to establish and maintain effective working relationships with employees and managers
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including
Word, Excel, PowerPoint, Outlook, etc.
Ability to perform general administrative duties
file, perform data entry, photocopies, etc.
Ability to handle heavy work load and work well under pressure
Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)
High school diploma or GED equivalent
Must be able to pass basic hazardous materials training

Job Qualifications

High school diploma or GED equivalent
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook
Ability to perform general administrative duties
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Understanding of industry documents (bill of lading, master air way bills, TSA forms)
Must be able to pass basic hazardous materials training

Job Duties

Answer incoming customer calls and provide detail information
Notify customers daily of freight availability
Data entry (domestic and international bills)
Maintain a driver sign in log
Maintain a cash log file
Maintain files in order and as outlined in the operations procedures and policy manual
Perform daily audits on all outbound shipments
Arrive inbound manifest and close out outbound manifest in the AS400
Consistently monitor e-mail request and provide detail information in a timely fashion
Regular and dependable attendance
Prepare in-bond documentation (Smaller stations only)
Acceptance of containers and proper documentation (Smaller stations only)
Office cleanliness: vacuum and trash empty (Smaller stations only)
Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
Other duties as assigned