Customer Service Rep(1637) Domino's - Manhattan, KS

This job opening is with a dynamic and customer-focused restaurant known for its commitment to providing an enjoyable work environment and quality service. The company emphasizes having fun while at work and offers endless opportunities for growth and development within the team. As a prominent player in the quick-service pizza industry, the restaurant prides itself on its operational standards, customer satisfaction, and product quality. With an inclusive team culture that values reliability, punctuality, and cooperation, the company fosters a lively and supportive atmosphere to motivate employees and enhance their professional experience.

The role being offered is critical to the smooth day-to-day operation of the restaurant. This position involves accurately taking and processing customer orders both in-person and over the phone while delivering exceptional customer service. In addition to managing transactions, the role requires attention to quality control by verifying products against established standards and supporting various workstations throughout the restaurant. It is a hands-on job that demands multitasking, quick and accurate computation abilities, and excellent communication skills. The position has responsibility not only for order accuracy but also for maintaining cleanliness in the work environment and equipment, adhering strictly to uniform and operational guidelines, and complying with all applicable laws and regulations.

Working in this role means being an integral part of a team dedicated to creating a positive atmosphere of energy, fun, and cooperation. Employees are expected to assist one another by being punctual, sharing the workload, and contributing to closing duties including sanitation. The role also includes physical responsibilities such as lifting, carrying, pushing, and reaching to handle deliveries and properly stock ingredients and supplies. The physical demands also extend to standing for significant periods, bending, crouching, and manual tasks essential for preparing and assembling menu items. Workers will use various equipment like ovens, pizza cutters, and telephones and must be comfortable operating these tools efficiently.

The work environment features temperature variations from cooler storage areas to hot kitchen stations and occasionally involves exposure to weather elements when performing outside tasks like trash removal. The role requires adaptability to potentially stressful conditions while maintaining a focus on maintaining quality and safety standards. Skillful handling of confidential customer information and cash transactions is also a key aspect of this job.

This position is ideal for individuals aged 16 and above, possessing basic math and problem-solving skills, with the flexibility to work scheduled or unscheduled shifts, including nights, weekends, and emergencies. The company offers cross-training opportunities to enable employees to gain experience in multiple areas within the restaurant. Being bilingual is an advantage in certain markets, adding value to communication and service delivery. The role is a non-exempt hourly position, reflecting the company's commitment to fair labor practices and employee development.