Domino's Pizza logo

Customer Service Rep(06376) - 3750 N. Woodlawn

Job Overview

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Compensation

Hourly
Range $14.25 - $19.50
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Benefits

Health Insurance
Paid Time Off
employee discount
flexible schedule
Career development opportunities

Job Description

Domino's is a globally recognized pizza delivery and carryout chain known for its quality products and commitment to excellent customer service. As a leading establishment in the fast-food industry, Domino's offers an engaging and dynamic work environment where employees are encouraged to have fun while on the job and enjoy endless opportunities for growth and career advancement. The company values teamwork, energy, and dedication to quality, providing a supportive culture that fosters professional and personal development.

This particular role at Domino's is designed for individuals who thrive in fast-paced environments and are passionate about delivering outstanding customer experiences. The position involves accurately taking and processing customer orders received both in person and over the phone, ensuring that each transaction is handled with precision and professionalism. The successful candidate will be responsible for maintaining high standards of product quality by checking all products against established quality guidelines. Additionally, the role requires adherence to Domino's uniform, appearance, and operational standards, as well as compliance with applicable federal, state, and local laws and ordinances.

Employees in this role support the restaurant by performing a variety of workstation duties including operating equipment, preparing ingredients, and contributing to the cleanliness and organization of the facility. The job demands physical activity such as standing for most tasks, walking short distances, lifting and carrying supplies (including cases weighing up to 50 pounds) from deliveries, pushing and pulling trays, and occasionally climbing stairs or ladders for maintenance tasks. Detail orientation is vital, especially when handling sensitive customer information, executing credit transactions, and making monetary change accurately.

In addition to technical skills, this role emphasizes strong communication abilities — both verbal and written — as employees engage with customers face-to-face and over the phone. Teamwork is essential as employees support each other by being punctual, assisting other workstations during shifts, and completing all required closing duties, including cleaning. The work environment varies in temperature, and employees must be prepared to handle exposure to food odors, hot surfaces, and potentially cramped quarters.

This position is non-exempt and paid hourly, with shifts that may include nights, weekends, and emergency coverage as required. Candidates must be at least 16 years old and possess basic math and problem-solving skills. Cross-training is part of the role, so flexibility and a willingness to perform various tasks across different stations within the restaurant are important. In certain markets, bilingual skills are considered an asset.

Overall, this role offers a comprehensive opportunity for individuals who want to contribute to a successful, fast-paced food service team, while developing a variety of valuable skills in customer service, operations, and teamwork. Domino's commitment to employee satisfaction and growth is reflected in a positive workplace culture that values fun and rewarding experiences.

Job Requirements

  • Must be 16 years of age or older
  • Possess basic math and problem solving skills
  • Ability to make correct monetary change
  • Have verbal, written and telephone skills to take and process orders
  • Ability to add, subtract, multiply and divide accurately and quickly
  • Ability to enter orders using a computer keyboard or touchscreen
  • Ability to work scheduled or unscheduled shifts including nights, weekends, and emergencies
  • Must be cross-trained and perform other workstation duties within the restaurant as needed

Job Qualifications

  • Must be 16 years of age or older
  • Possess basic math and problem solving skills
  • Must be able to make correct monetary change
  • Have verbal, written and telephone skills to take and process orders
  • Ability to add, subtract, multiply and divide accurately and quickly
  • Ability to enter orders using a computer keyboard or touchscreen
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
  • Ability to work scheduled or unscheduled shifts including nights, weekends, and emergencies
  • Must be cross-trained and perform other workstation duties within the restaurant as needed
  • Bilingual in certain markets

Job Duties

  • Receive and process telephone orders
  • Handle sensitive and confidential customer information in a responsible manner
  • Execute credit transactions
  • Provide quality customer service through positive and professional interaction with customers in person or by phone
  • Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift
  • Operate all equipment
  • Clean equipment and facility daily

Job Criteria

Experience

No experience required


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