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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $21.50
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
401k Match
Paid parental leave
Paid Time Off
Tuition Assistance
AAA membership
discounts
Job Description
AAA The Auto Club Group (ACG) is a trusted leader in membership, travel, insurance, and financial services, proudly serving over 14 million members across 14 states and 2 U.S. territories under renowned brands such as AAA, Meemic, and Fremont. With a rich heritage spanning more than 100 years, ACG is a part of the national AAA federation and stands as the second largest AAA club in North America. As a company, ACG is deeply committed to advancing technology, innovating its service offerings, and fostering a diverse and inclusive workplace where employees can thrive and grow. The company not only values... Show More
Job Requirements
- High school diploma or equivalent
- Experience working in a customer-focused environment
- Ability to provide customer-focused service and timely solutions
- Proficiency in Microsoft Office applications
- Ability to take personal responsibility for seeking solutions
- Ability to multi-task and prioritize
- Passion for working with people
- Basic math skills
- Strong verbal and written communication
- Teamwork skills
- Professionalism and customer service excellence
- Ability to work under pressure
- Availability to work irregular hours including holidays and weekends
- Must be able to work onsite in ACG branch office
Job Qualifications
- High school diploma or equivalent
- Experience working in a customer-focused environment
- Ability to provide customer-focused service and timely solutions to problems
- Proficiency with Microsoft Office applications
- Demonstrated personal responsibility in seeking solutions
- Ability to multi-task and prioritize tasks to meet office customer service goals
- Passion and enthusiasm for working with people
- Basic mathematical skills for handling monetary transactions
- Effective verbal and written communication skills
- Ability to work effectively in a team environment
- Ability to exceed member expectations in professionalism, customer service, and maintenance of work environment
- Ability to work under pressure in a high-volume, fast-paced customer service setting
- Willingness to work irregular hours including holidays and weekends
Job Duties
- Provide sales and support services to members including greeting, servicing, and selling membership, travel products, and (some) banking products
- Generate leads, update members on travel and insurance specials, and provide travel information
- Respond to customer inquiries and refer to senior staff or agent when appropriate
- Provide cashiering services including taking and processing payments, processing remittance/depository transfers and balancing cash drawer
- Receive and resolve member/customer complaints and seek management assistance when appropriate
- Provide administrative support to travel and/or insurance sales staff during peak periods
- Conduct outbound promotional calls for insurance and/or travel products
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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