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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.00 - $18.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401(k) retirement plan
Employee assistance program
paid training days
performance-based incentives
Employee Referral Bonuses
work-from-home convenience
Health and wellness programs
Mentorship programs
diversity and inclusion programs
Job Description
Concentrix is a global leader in customer experience solutions, recognized for driving exceptional customer service through innovation and technology. Operating in over 70 countries, Concentrix offers a dynamic and inclusive work environment that fosters growth and celebrates diversity. The company has won numerous awards such as World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth, reflecting its commitment to a supportive workplace culture and career development. Concentrix is known for its people-first approach, promoting an authentic sense of belonging among its employees while helping some of the world’s most prominent brands enhance their business through superior customer service... Show More
Job Requirements
- Must speak both Spanish and English fluently
- 1+ year of customer service experience
- Open availability
- High school diploma or GED
- Quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- Desktop or laptop to complete PC and internet testing
- High speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
Job Qualifications
- The ability to read, write and speak fluently both Spanish and English
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- Ability to work independently in a remote setting
- Excellent communication and problem-solving skills
Job Duties
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences with a smile
- Participate in training and development sessions
- Maintain accurate records of customer interactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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