Customer Service Rep - Part Time

Cubby's is a well-established convenience store brand known for providing quality products and exceptional customer service to its patrons. As a rapidly expanding retail organization, Cubby's focuses on creating a welcoming environment for every customer while maintaining cleanliness, safety, and operational efficiency across all its store locations. This company emphasizes a strong team-driven culture and prioritizes customer satisfaction above all else, making it a popular destination for everyday shopping needs. Cubby's values a professional work environment where every employee contributes to the overall success and is encouraged to develop reliable, long-term careers with the company.

The role of a Customer Service Representative (CSR) at Cubby's is much more than being a cashier. It is a vital position responsible for delivering excellent service that enhances the customer experience from the moment they enter the store or contact by phone. This is a part-time position that operates across multiple shifts including first/day, second/afternoon, and third/night shifts, reporting directly to the Store Manager. The CSR acts as the face of the store, greeting customers warmly, establishing a personal connection by learning their names, and ensuring that every visitor feels valued and appreciated.

Key responsibilities include fast-paced service, suggestive selling, and creating a pleasant shopping atmosphere. The CSR also plays an essential role in maintaining the store's cleanliness, organization, and merchandising standards, covering both interior areas such as restrooms, floors, coolers, and the fast food prep areas, as well as exterior spaces like parking lots, entrances, and fuel islands. The ability to operate point-of-sale systems, manage lottery and phone card sales, check in inventory deliveries, and participate in store meetings are also critical components of this role.

The candidate profile for this job highlights qualities such as enthusiasm, respectfulness, reliability, flexibility, and a strong work ethic. Cubby's values employees who communicate effectively, multitask efficiently, and maintain a professional image through appropriate uniform adherence and personal hygiene. Physical demands of the position include the ability to lift up to 25 lbs, work in cold environments like coolers, balance on stools or ladders safely, and stand for extended periods. The CSR is expected to be honest, punctual, and dedicated to supporting both customers and team members in a fast-paced retail setting.

In summary, joining Cubby's as a Customer Service Representative offers an opportunity to be part of a respected retail company with a customer-first philosophy. This position serves as a frontline ambassador ensuring customers receive friendly, speedy service and a clean, well-stocked shopping environment. It offers flexible part-time shifts suited for those seeking dynamic work in retail with opportunities to learn, grow, and succeed within a supportive team environment.