Customer Service Rep - Part Time

Cubby's is a prominent convenience store chain known for its commitment to providing exceptional customer service and quality products. With a strong reputation in the retail sector, Cubby's emphasizes creating a welcoming and friendly environment for every customer who walks through its doors. The store has been serving communities by offering a broad range of convenience items including snacks, beverages, fuel, and fast food options. The company takes pride in its team-oriented culture and strives to maintain a professional yet approachable atmosphere that caters to the needs of its diverse customer base. As a well-established business in the retail and convenience sector, Cubby's places a high priority on customer satisfaction, operational excellence, and employee development. The position offered is part time, designed for individuals who can work flexible shifts including first/day, second/afternoon, or third/night shifts, reporting directly to the Store Manager.

The role of Customer Service Representative (CSR) at Cubby's is integral to the store's operations and customer experience. Unlike a typical cashier role, the CSR position encompasses a broad range of responsibilities that go beyond basic transaction processing. The primary focus is on delivering superior customer service by greeting customers warmly, recognizing regular patrons by name, and making every customer feel important and valued. This role is perfect for individuals who thrive in fast-paced environments and enjoy engaging with people on a daily basis. CSRs at Cubby's also take on essential tasks related to maintaining store cleanliness and organization both inside and outside the premises to ensure a pleasant shopping environment.

In addition to customer interaction, the CSR is responsible for a variety of housekeeping duties including cleaning restrooms, trash management, window and door care, floor maintenance, and upkeep of coolers, shelves, and displays. The role requires attention to detail and a proactive attitude toward store presentation and merchandise stocking. Additional duties involve handling sales counters, managing lottery and cigarette displays, processing deliveries, and operating POS and related equipment effectively. Candidates will also be expected to participate actively in store meetings and support overall team objectives.

Ideal candidates for this position are personable, dependable, and enthusiastic individuals who value teamwork and excellent communication. They should demonstrate a clear sense of urgency in their work, be flexible with various tasks, and possess the ability to multitask efficiently. Integrity, punctuality, and a willingness to learn and help others are fundamental attributes for success in this position. Maintaining a professional image is equally important; this includes wearing the proper uniform, adhering to hygiene standards, and refraining from personal phone use while on duty.

Physically, the role requires stamina and agility, including the ability to lift up to 25 lbs, endure standing for extended periods, and work in refrigerated conditions. Basic math skills and effective English communication abilities are essential to interact with customers and team members accurately and professionally. Overall, the Customer Service Representative at Cubby's is a multifaceted position critical to fostering a positive store environment and reinforcing the company’s commitment to excellence in customer service and retail operations.