Customer Service Rep. (CSR) - Lakeside AMPM

This position is with a dynamic and customer-focused convenience store chain that operates a 24-hour, 7-day a week business. Known for its friendly atmosphere and wide range of quality products including gasoline, car washes, tobacco, beer, hot food, bakery items, and candy, this company strives to deliver exceptional customer service and a satisfying shopping experience. The establishment is committed to maintaining a clean and welcoming environment while offering a diverse product selection to meet customers' everyday needs. This role is critical in ensuring the smooth operation and success of the store as it involves direct interaction with customers and the handling of various sales and service activities. The employment type for this position is typically part-time or full-time, with flexible scheduling that includes working weekends, evenings, and holidays to accommodate the store's operational hours.

The Customer Service Representative (CSR) plays a vital role as the primary point of contact between the business and its customers. This role demands an upbeat, friendly attitude and the ability to engage customers with a smile and positive energy. Candidates must be enthusiastic about selling and promoting the store's products to enhance customer satisfaction and build loyalty effectively. Key responsibilities include selling gasoline, car washes, tobacco products, beer, hot prepared foods, bakery items, and candy while upselling to maximize sales opportunities. CSRs must demonstrate excellent customer service skills, ensuring every customer interaction ends on a positive note, and handle routine customer service issues tactfully. This position also requires a keen attention to maintaining a clean facility, which includes cleaning and sanitizing pumps, restrooms, food preparation areas, and other parts of the store using prescribed process cards.

This role involves cash handling, payment processing, inventory counting, merchandising, and preparation of reports to account for funds and product sales accurately. CSRs must follow strict safety and sanitation standards, adhere to cooking and refrigeration protocols, and operate various equipment such as air machines, vacuums, and car wash units safely and effectively. The ability to work independently, especially during night and early morning shifts, is essential. Candidates should be comfortable working in a fast-paced environment, capable of lifting up to 25 pounds, standing for extended periods, and adapting to varying temperature conditions. Overall, the CSR contributes significantly to the daily operation and success of the convenience store by delivering exceptional service, increasing sales, and maintaining a clean and safe environment for both staff and customers.