Customer Service Rep. (CSR) - Brentwood

This job opportunity is with a dynamic and customer-focused convenience store and gas station that operates 24/7, ensuring round-the-clock service for its community. Established as a reliable stop for essentials and more, this retail business thrives on delivering exceptional customer experiences by offering a wide range of products, including gasoline, car washes, tobacco products, beer, hot food, bakery items, and candy. Maintaining a commitment to quality and customer satisfaction, the company integrates up-selling techniques and friendly, efficient service to build strong customer loyalty and repeat business. Working here means joining a fast-paced environment where energy, friendliness, and a positive attitude are essential to success. The company values employees who are proactive, enthusiastic, and able to move quickly while maintaining a smile and excellent customer engagement. This role is a full-time position centered around consistently delivering excellent service to customers and ensuring all areas of the store and service stations are well-maintained and attractive. Employees can expect to work various shifts, including weekends and extended hours, making flexibility and adaptability important traits. Physical stamina is also required due to the need to work in diverse environments and handle lifting and standing for extended periods.

As a Customer Service Representative (CSR) in this establishment, your primary role will be to engage customers with a friendly greeting and provide attentive, personalized service that anticipates and meets their needs. You will be the face of the company, responsible for maintaining a positive atmosphere through your smile, eye contact, and welcoming demeanor. Your duties will include selling gasoline and related products, preparing and selling hot and cold fast foods, and maintaining cleanliness and safety throughout the facility. The job demands regular interaction with customers, handling cash and payment transactions, and effective communication both in-person and over the phone. Additionally, you will be entrusted with inventory management, product stocking, equipment operation, and ensuring company standards are met regarding sanitation and food preparation.

This position requires attention to detail and a commitment to safety, requiring you to respond appropriately in emergency situations and follow established guidelines for injury and illness prevention. Working independently during certain shifts, you will also be responsible for balancing cash registers, preparing shift reports, and ensuring that the facility is fully stocked and clean throughout your shift. In sum, this role is critical in upholding the company’s brand promise of excellent customer service, safety, and high-quality products while fostering an upbeat and supportive shopping environment. The ideal candidate will possess the energy and attitude necessary to succeed in a demanding retail setting that prioritizes customer satisfaction and operational excellence. If you enjoy working with people, thrive in a fast-paced environment, and appreciate the satisfaction of helping customers, this role offers a rewarding and varied work experience in a well-established retail convenience store and fueling station environment.