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STRAUCH BROTHER INCORPORATION logo

Customer Service Rep. (CSR) - Brentwood

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $18.50 - $19.50
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
Retirement Plan
Paid holidays

Job Description

This job opportunity is with a dynamic and customer-focused convenience store and gas station that operates 24/7, ensuring round-the-clock service for its community. Established as a reliable stop for essentials and more, this retail business thrives on delivering exceptional customer experiences by offering a wide range of products, including gasoline, car washes, tobacco products, beer, hot food, bakery items, and candy. Maintaining a commitment to quality and customer satisfaction, the company integrates up-selling techniques and friendly, efficient service to build strong customer loyalty and repeat business. Working here means joining a fast-paced environment where energy, friendliness, and a positive attitude... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to work various shifts including weekends and extended hours
  • Ability to stand for long periods
  • Ability to lift at least 25 pounds
  • Strong communication skills
  • Ability to work independently
  • Positive attitude and strong customer service focus
  • Must be able to work in a fast-paced environment and maintain a high energy level
  • Willingness to learn and follow safety and sanitation procedures

Job Qualifications

  • High school diploma or equivalent
  • Previous retail or customer service experience preferred
  • Basic math and cash handling skills
  • Ability to communicate clearly and effectively
  • Ability to work independently and handle responsibilities
  • Knowledge of safety and sanitation standards
  • Physical ability to lift 25 pounds and stand for long periods
  • Willingness to work flexible shifts including weekends and holidays
  • Basic food preparation experience desirable but not required

Job Duties

  • Greet customer with a smile, eye contact, and hello
  • Build customer loyalty
  • Up sell and meet customers needs
  • End customer transaction with a thank you, come again
  • Respond to emergency situations and perform duties indicated in hazard communications and injury prevention manuals
  • Clean facility and equipment during shifts including restrooms, pump islands, car wash areas, driveways, ovens, counters, and utensils
  • Collect payment from customers by cash or debit and encourage upselling
  • Interact positively with public and resolve basic customer service issues
  • Communicate effectively both face to face and by phone
  • Prepare fast food for sale and arrange hot foods attractively while minimizing waste
  • Adhere to company standards regarding sanitation, refrigeration, and cooking
  • Responsible for all cash, merchandising, and equipment during assigned shift
  • Instruct customers on using self-serve equipment
  • Prepare reports accounting for funds and products sold
  • Take inventory, count money, and balance reports per company policy
  • Operate and maintain facility equipment safely
  • Stock all shelves including walk-ins
  • Maintain time records
  • Maintain assigned PRIDE areas

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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