Customer Service Receptionist

FASHIONPHILE is a trailblazing company revolutionizing the ultra-luxury fashion experience by providing a sustainable alternative that extends the life cycle of luxury products while making them accessible to a diverse customer base. Specializing in luxury re-commerce, FASHIONPHILE's mission is to become the world’s most sought-after brand in this dynamic space. The company fosters a culture that values diversity, embracing different perspectives, people, and products as a means to fuel creativity and innovation. Operating through both in-person interactions and a robust digital omnichannel platform, the company aims to provide an exceptional customer experience that is authentic and impactful. \n\nThe role of a Full-Time Customer Service Receptionist is based at FASHIONPHILE's flagship location in Carlsbad, CA. This position is central to the customer journey, as the receptionist is the initial point of contact for clients visiting the store and interacts with them across multiple channels including in-person, chat, email, and phone. The primary responsibility is to ensure a best-in-class customer experience, supporting clients through their shopping and selling appointments as well as managing communications and appointments with professionalism and warmth. This fast-paced role requires excellent organizational skills to manage the location-wide calendar, streamline visitor flow, and handle various appointment logistics. Additionally, the receptionist is responsible for verifying and updating customer account information, processing orders and transactions, and collaborating closely with internal teams to maintain seamless operations and high levels of customer satisfaction. \n\nThis position offers a competitive pay starting at $21.00 per hour for new hires and includes a comprehensive benefits package. The role requires someone who excels in communication, is personable and adaptable, and thrives in a dynamic, customer-focused environment. The ability to work independently and as part of a team is essential, along with multitasking capability, time management skills, and familiarity with customer service principles and eCommerce platforms. Previous experience in luxury customer service is preferred but not mandatory, making this a great opportunity for those interested in entering the luxury fashion and retail industry at a reputable company committed to sustainability and innovation.