Customer Service / Project Assistant (all genders)

IREKS USA Inc. is a subsidiary of IREKS GmbH, a family-owned business that has been a leader in the baking and malting industry for generations. With over 3,300 employees worldwide, IREKS combines tradition and innovation to produce first-class baking ingredients and malts that inspire customers across the globe. The company prides itself on its dedication, commitment, and competence, fostering a dynamic work environment where employees are valued and opportunities for growth abound. Headquartered in Chicago, Illinois, IREKS USA Inc. operates as an integral part of the global IREKS family, serving customers throughout the United States with high-quality products and exceptional service.

The Customer Service / Project Assistant role at IREKS USA Inc. is a permanent full-time position based at the company’s Chicago headquarters. This role plays a vital part in supporting the sales team as well as serving as the key liaison between the U.S. subsidiary and the German headquarters. The successful candidate will be responsible for handling a variety of customer service and project assistance tasks, ensuring smooth communication and operational efficiency. This position offers a long-term career opportunity with an attractive salary package and ongoing internal training, ideal for professionals seeking growth within a multicultural team environment.

In this role, you will be the frontline contact for customer inquiries, managing everything from reception to problem resolution with professionalism and accuracy. You will be responsible for processing orders, creating and sending invoices and specification sheets, and supporting the sales team through detailed data entry and customer interactions. Additionally, you will assist with preparing customer proposals and organizing materials for tradeshows and marketing events, enhancing the company’s presence in the market.

The Customer Service / Project Assistant will collaborate closely with various teams and management to ensure seamless linkages between IREKS USA and its parent company in Germany. This responsibility involves effective communication and organizational skills, as well as bookkeeping and accounting knowledge to assist with the financial aspects of order processing. Familiarity with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook is essential, along with an ability to prioritize workload, meet deadlines, and perform multitasking duties with meticulous attention to detail.

Your ability to work independently and as part of a team is critical to success in this role. Strong communication skills are necessary, and knowledge of foreign languages such as Spanish and German is a welcomed asset that can enhance interactions within the multicultural business environment at IREKS. Experience with DEACOM software is advantageous but not mandatory. If you bring at least three years of relevant work experience and a proactive mindset, this position offers a rewarding path where your contributions directly impact customer satisfaction and company success.