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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $19.98
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Equal opportunity employer
Job Description
FedEx Office is a leading provider of shipping, printing, and business services tailored to meet the diverse needs of customers across various industries. Known for its reliable and comprehensive parcel management solutions, FedEx Office operates within venues and centers to facilitate seamless inbound and outbound package handling. The company places a strong emphasis on quality-driven management, aiming to deliver exceptional customer experiences while optimizing operational efficiency and profitability. FedEx Office supports a culture of continuous improvement and quality science application, ensuring that both employees and customers benefit from the highest standards in service and operational practices.
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Job Requirements
- High school diploma or equivalent education
- Minimum six months of related experience preferred in warehouse or hospitality
- Strong organizational and planning abilities
- Customer-focused and action oriented mindset
- Professional communication skills both written and verbal
- Team building and collaborative capabilities
- Problem solving skills
- Accuracy in electronic information recording
- Proficiency with computer systems and quick software learning ability
- Ability to pass OSHA certification for equipment
- Physical ability to lift 75 pounds unassisted
- Ability to maneuver heavier packages with assistance or equipment
- Physical stamina to walk up to 10 miles per shift
- Ability to stand for entire shift
- Ability to bend and twist at waist and knees consistently
- Effective communication with diverse stakeholders
- Ability to work under pressure in fast-paced environments
- Consistent attendance and punctuality
- Ability to work with minimal supervision
Job Qualifications
- High school diploma or equivalent
- Minimum six months of related experience in warehouse or hospitality preferred
- Strong organization and planning skills
- Action oriented with customer-focused, results-driven aptitude
- Professional image with effective written and verbal communication
- Excellent team building and collaboration skills
- Strong problem solving abilities
- Proficiency in computer systems and quick learning of software applications
- Ability to accurately input information into electronic tracking systems
- Ability to pass OSHA certification for equipment when required
- Physical stamina and ability to walk up to 10 miles per shift
Job Duties
- Coordinate all shipping related services and activities
- Maintain log of incoming and outgoing parcels
- Prepare parcels for pickup by delivery drivers
- Sort incoming parcels
- Utilize proprietary software and equipment to perform job functions
- Operate mobile equipment assigned daily
- Pick up and deliver customer packages within the facility
- Provide customer service by anticipating and solving customer needs
- Assemble parcels and prepare goods for shipping
- Utilize pallet jacks and other handling equipment
- Follow equipment safety and package security guidelines
- Determine appropriate shipping methods for customers
- Provide packaging services and product information
- Maintain inventory of shipping supplies
- Set priorities for customer requests
- Use sound judgment to resolve customer service issues
- Investigate mislabeled packages
- Troubleshoot routine equipment problems
- Provide leadership on assigned shifts and direct work of team members
- Perform multiple tasks simultaneously
- Follow supervisors’ instructions and assist other team members
- Organize communications and information
- Assist in training center team members
- Operate point of sale terminal and ensure package handling fees are collected
- Perform daily close-out procedures on POS
- Assist team members in goal setting and skill development
- Perform administrative duties including bidding, ordering supplies and inventory control
- Operate photocopy, binding and other business center equipment
- Take customer orders and provide pricing information
- Perform consultative selling and explain digital printing benefits
- Follow copying protocol related to copyright and confidentiality
- Prepare bank deposit slips
- Perform other duties as needed or requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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