Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $45,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) matching
Life insurance
on-site clinic
Fitness Center
Free fresh fruit and beverages
Corporate university
Job Description
Funeral Directors Life is a subsidiary of Directors Investment Group (DIG), a reputable and award-winning company based in Abilene, Texas. DIG has earned numerous accolades for its workplace culture, including placements on FORTUNE magazine's lists such as the Best Small & Medium Workplaces, Best Workplaces in Finance & Insurance, Best Workplaces for Millennials, and Best Workplaces in Texas. Additionally, it has been recognized as one of the top 100 Best Companies to Work for in Texas by Texas Monthly. Founded on Christian principles emphasizing leadership through service, integrity, honesty, and respect, the organization focuses on contributing positively to the funeral profession. Funeral Directors Life itself is a full-service preneed insurance company dedicated to helping funeral directors grow their businesses and serve more families every year by offering preneed programs, at-need solutions, and marketing services designed to increase profitability in a shifting market landscape.
The role opening is for a Customer Service (Operations Support) Specialist within the Operations Division. This position demands a highly organized, adaptable, disciplined, and detail-oriented professional comfortable in a dynamic environment. The successful candidate will be responsible for delivering high-quality service across multiple customer touchpoints and administrative functions. This is a unique roving position that requires the specialist to flexibly support various high-volume areas such as processing new business, claims handling, liaising with insurance companies, and other operational responsibilities that arise on any given day. Communication skills are paramount as the role involves interacting with diverse personalities, ensuring customers receive timely and effective support. This position also requires the ability to maintain accurate customer profiles and detailed records, manage inbound calls and email correspondence from customers and business partners, and escalate inquiries appropriately. This role offers an excellent opportunity to be part of a company culture that values integrity and compassion, with a commitment to supporting funeral directors' growing needs while fostering personal and professional growth within a supportive corporate environment.
The role opening is for a Customer Service (Operations Support) Specialist within the Operations Division. This position demands a highly organized, adaptable, disciplined, and detail-oriented professional comfortable in a dynamic environment. The successful candidate will be responsible for delivering high-quality service across multiple customer touchpoints and administrative functions. This is a unique roving position that requires the specialist to flexibly support various high-volume areas such as processing new business, claims handling, liaising with insurance companies, and other operational responsibilities that arise on any given day. Communication skills are paramount as the role involves interacting with diverse personalities, ensuring customers receive timely and effective support. This position also requires the ability to maintain accurate customer profiles and detailed records, manage inbound calls and email correspondence from customers and business partners, and escalate inquiries appropriately. This role offers an excellent opportunity to be part of a company culture that values integrity and compassion, with a commitment to supporting funeral directors' growing needs while fostering personal and professional growth within a supportive corporate environment.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or operations support preferred
- Ability to communicate effectively with diverse personalities
- Proficiency in computers and software applications including MS Office
- Strong attention to detail and organizational skills
- Ability to handle multiple tasks in a fast-paced environment
- Dependable and able to maintain confidentiality
Job Qualifications
- Ability to gather accurate information
- Effective problem resolution and critical thinking skills
- Excellent written and verbal communication skills
- Ability to use a personal computer and work within a Windows based environment including MS Office and company specific software
- Strong organizational skills
- Dependability, integrity and compassion are a must
Job Duties
- Maintain customer profiles
- Establish and maintain positive working relationships to promote a quality service image
- Organize and work with detailed records
- Handle inbound phone calls and email correspondence from customers, employers, insurance companies, employing agencies and record details of these interactions
- Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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