Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $37,473.64 - $51,444.95
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee training and development
flexible scheduling
supportive work environment
Job Description
Miami Parking Authority is a reputable public parking organization dedicated to managing parking facilities and services throughout the Miami area. The authority is committed to providing convenient, safe, and efficient parking solutions to residents, visitors, and businesses. As a well-established entity in the public service sector, Miami Parking Authority upholds high standards of customer service and operational excellence while adhering to applicable regulations and policies. The organization prides itself on fostering a professional and inclusive working environment, promoting diversity, and ensuring equal employment opportunities without discrimination based on race, color, creed, sex, religion, national origin, sexual preference, marital status, handicap,... Show More
Job Requirements
- Ability to courteously and effectively deal with customers in person and on the telephone
- computer proficiency with strong typing skills
- knowledge of parking facilities, regulations, and procedures
- knowledge of simple arithmetic and ability to make change quickly and accurately
- ability to work independently and complete assigned responsibilities
- physical strength and agility sufficient to perform assigned duties
- strong written and verbal communication skills
- communicate fluently in English
- ability to communicate effectively with customers using tact and good judgment
- ability to utilize simple office equipment
- ability to follow oral and written instructions
- ability to operate cash register and computer terminal
Job Qualifications
- High school education
- at least one year of customer service experience
- proficiency in English grammar and communication
- basic knowledge of arithmetic including multiplication and division
- ability to work with charts, tables, and schedules
- experience operating cash registers, computer terminals, and related equipment
Job Duties
- Acts as a liaison between customers and the parking staff
- resolves customer service issues
- answers telephone inquiries regarding facility locations, monthly and daily rates, and space availability by facility
- handles complaints and/or problems regarding parking machines, parking operations, and reports of damage to vehicles while parked in JHM garages or lots
- conducts transactions remotely to assist customers
- updates computer files with current customer information
- provides general information and directions to the public concerning locations of area buildings, private and public parking within JMH
- prepares printed billing for mailing
- maintains work area and equipment in a neat and clean state
- performs other work as assigned
Job Location
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