Job Overview
Employment Type
Full-time
Seasonal
Compensation
Hourly
Range $17.00 - $20.00
Work Schedule
Standard Hours
Day Shifts
Job Description
The City of Waukesha is a vibrant community known for its commitment to offering diverse recreational programs and facilities that cater to residents of all ages. Among its many community initiatives, the city's comprehensive swim program stands out as a key component, promoting health, safety, and enjoyment throughout the swimming season. The City manages multiple aquatic facilities, ensuring that each operates smoothly and efficiently with the help of dedicated staff members. These facilities provide residents not only with access to swimming and aquatic activities but also offer concession services that enhance the overall visitor experience by supplying refreshments and snacks in a safe and customer-friendly environment.
The Customer Service Manager role within the City's aquatic team is pivotal for the seamless operation of customer service and concession functions at the pool facilities. This supervisory position is tasked with overseeing concession operations, which includes responsibilities such as ordering inventory, maintaining food safety standards, managing cash flow, and ensuring that all computer systems used for operations are effectively utilized. The manager also plays a crucial role in staffing decisions, working alongside the Recreation Supervisor to hire seasonal employees, establish staff schedules, and provide training to ensure excellent customer service standards are consistently met. Additionally, this role involves direct interaction with the public, handling inquiries, and managing on-site public relations to ensure a positive and welcoming environment for all pool visitors.
The responsibilities of the Customer Service Manager encompass a broad range of operational and administrative duties designed to support the aquatic program's success. The position requires someone with a strong background in concession and customer service management, excellent organizational skills, and the ability to supervise and motivate a team. This individual must ensure compliance with health regulations, proper handling of food and money, and that the entire team adheres to facility rules and emergency action plans. Through meticulous attention to detail and effective communication with product suppliers, staff, and the Parks, Recreation and Forestry Department, the Customer Service Manager helps maintain high-quality service and safe aquatic environments.
Working in this role offers the opportunity to be part of a community-focused organization that values teamwork, public service, and excellence in recreational programming. The City of Waukesha supports its employees by fostering a respectful and inclusive workplace culture where employees can grow their skills and contribute meaningfully to community wellness through high-quality customer service and facility management. Although this particular position does not list specific benefits, it provides invaluable experience and the opportunity to engage in a vital community service. The employment type is seasonal, aligning with the swim program schedule, and offers a dynamic work environment suited for individuals passionate about customer service in recreational settings.
The Customer Service Manager role within the City's aquatic team is pivotal for the seamless operation of customer service and concession functions at the pool facilities. This supervisory position is tasked with overseeing concession operations, which includes responsibilities such as ordering inventory, maintaining food safety standards, managing cash flow, and ensuring that all computer systems used for operations are effectively utilized. The manager also plays a crucial role in staffing decisions, working alongside the Recreation Supervisor to hire seasonal employees, establish staff schedules, and provide training to ensure excellent customer service standards are consistently met. Additionally, this role involves direct interaction with the public, handling inquiries, and managing on-site public relations to ensure a positive and welcoming environment for all pool visitors.
The responsibilities of the Customer Service Manager encompass a broad range of operational and administrative duties designed to support the aquatic program's success. The position requires someone with a strong background in concession and customer service management, excellent organizational skills, and the ability to supervise and motivate a team. This individual must ensure compliance with health regulations, proper handling of food and money, and that the entire team adheres to facility rules and emergency action plans. Through meticulous attention to detail and effective communication with product suppliers, staff, and the Parks, Recreation and Forestry Department, the Customer Service Manager helps maintain high-quality service and safe aquatic environments.
Working in this role offers the opportunity to be part of a community-focused organization that values teamwork, public service, and excellence in recreational programming. The City of Waukesha supports its employees by fostering a respectful and inclusive workplace culture where employees can grow their skills and contribute meaningfully to community wellness through high-quality customer service and facility management. Although this particular position does not list specific benefits, it provides invaluable experience and the opportunity to engage in a vital community service. The employment type is seasonal, aligning with the swim program schedule, and offers a dynamic work environment suited for individuals passionate about customer service in recreational settings.
Job Requirements
- Must be at least 18 years of age or older
- Must hold current certification in American Red Cross CPR
- Knowledge of concession stand operations, front desk operations, cash handling and safe food handling procedures
- Ability to assign duties and supervise personnel
- Prefer college or university graduate with training in business, marketing or related area
Job Qualifications
- Must be at least 18 years of age or older
- Must hold current certification in American Red Cross CPR
- Lifeguard and Food Manager Certification preferred
- Knowledge of concession stand operations, front desk operations, cash handling and safe food handling procedures
- Ability to assign duties and supervise personnel
- Prefer college or university graduate with training in business, marketing or related area
Job Duties
- Assist in hiring staff for the season
- Work with Recreation Supervisor to determine concession menu, paper good needs, and suppliers
- Work with product vendors to obtain prices, equipment and supplies
- Monitor petty cash and cash flow at both pool facilities and ensure deposit bags are processed properly
- Assist in ensuring proper supervision of participants
- Perform preseason set-up at pool’s front desk and concession areas
- Responsible for customer service readiness
- Manage on-site public relations and handle questions and concerns
- Observe, enforce and explain all facility rules and regulations
- Assign cashier, front desk, and concessionaire schedules for pool sites
- Competent in pool registration procedures and assist in financial/registration procedures
- Verify staff hours for payroll and submit payroll sheets weekly
- Assist with training of Customer Service and Concessionaire Staff
- Attend and provide all in-service training, ongoing evaluations and staff training
- Responsible for programming birthday parties, rentals, and group sales including scheduling and communication
- Ensure implementation of facility emergency action plans and rules
- Communicate equipment and supply needs to Parks, Recreation and Forestry Department
- Ensure staff follows proper procedures
- Prepare and submit records and reports
- Obtain food permit from health department as needed
- Report pool maintenance concerns and assist when needed
- Complete mid-season and final evaluations of supervised staff
- Complete end of the year report
- Carry out additional duties as assigned by supervisory staff members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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