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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
401(k) program
Employee assistance program
Job Description
American Airlines is a leading global airline known for its extensive network, serving 365 destinations on more than 6,800 daily flights. With a strong commitment to customer experience, operational excellence, and employee development, American Airlines offers a dynamic and supportive environment where team members can grow both personally and professionally. As part of one of the world’s largest airlines, employees enjoy the benefits of stable employment, worldwide travel opportunities, and a culture that values diversity and inclusion. This company operates in the transportation and aviation industry, specifically focusing on passenger air travel and airport operations.
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Job Requirements
- High school diploma or GED equivalency
- previous airport customer service experience
- two years experience leading others
- knowledge of company policies and procedures
- ability to bring out the best performance through employee engagement
- ability to actively listen and understand others
- critical thinking skills
- ability to monitor and assess performance
- strong decision making
- ability to work independently and in a team
- ability to work under demanding conditions
- ability to prioritize with urgency
- sound business judgment
- ability to coordinate activities across departments
- knowledge of Microsoft Office
- USPS clearance or eligibility
- ability to fulfill FAA background checks for SIDA access
- valid driver’s license if applicable
Job Qualifications
- High school diploma or GED equivalency
- previous airport customer service experience
- two years of experience leading others
- knowledge of company policies and functional automation applications
- ability to engage employees proactively to bring out best performance
- strong active listening skills
- critical thinking ability
- ability to monitor and assess performance
- strong decision making skills
- ability to work independently and collaboratively
- ability to work in demanding operational conditions
- ability to prioritize and execute tasks with urgency and precision
- sound business judgment
- ability to coordinate station activities with multiple departments
- knowledge of Microsoft Office
- USPS clearance or ability to obtain
- ability to pass FAA criminal background checks for SIDA access
- valid driver’s license if required
Job Duties
- Drives operational excellence
- creates an environment that cares for frontline team members and celebrates team successes
- leads airport team to perform work safely, efficiently, and in compliance with regulations
- provides exceptional support to frontline team for superior customer service
- coaches and mentors team members in skills, customer service, and company culture
- promotes mutual respect and trust within frontline teams
- establishes effective relationships with internal and external customers
- provides direction and resources to enable high team performance
- assesses operational environment to meet scorecard metrics
- works extra hours as needed
- works rotating shifts including weekends, holidays, and days off
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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