Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $86,000.00 - $97,500.00
Work Schedule
Flexible
Benefits
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Mentoring
Health Insurance
Dental Insurance
Job Description
dnata catering U.S. is a premier provider of airline catering and ground handling services, part of dnata, one of the world's largest air services providers. Established in 1959, dnata operates in 127 airports across 35 countries on six continents, offering impeccable ground handling, cargo, travel, and flight catering services for over 300 airline customers worldwide. Serving a high volume of daily flights, cargo, and meals, dnata ensures that the aviation industry functions smoothly and efficiently. The company prides itself on recruiting top talent and committing to their ongoing development through training, mentoring, and opportunities to work within its extensive national... Show More
Job Requirements
- minimum of an associate's degree required
- six plus years of progressive customer service experience
- proficiency in Microsoft Office
- must have driver's license
- must be able to obtain Port Authority Port ID
- excellent attention to detail
- able to multi-task
- great customer service skills
- able to read and write english
- schedule flexibility
- ability to work in a fast-paced environment
- work safely
Job Qualifications
- minimum of an associate's degree required, prefer a bachelor's degree
- six plus years of progressive customer service experience
- proficient in Microsoft Office applications, including Excel
- must have a driver's license
- ability to meet requirements necessary to obtain a Port Authority, Port ID (per TSA regulations and more specifically, 49 CFR 1542.209)
- must have excellent attention to detail
- must be able to multi-task
- must have great customer service skills
- must be able to read and write in English
- schedule flexibility
- ability to work in a fast-paced environment
- work safely to prevent accidents to self and coworkers
Job Duties
- follow up with the proper department to ensure all open issues are resolved
- ensure that the day-to-day operation is on schedule, using the proper and most updated documentation
- liaise with the local customer station team and follow up on all local operational related issues
- maintain an on-going proactive relationship with assigned accounts and maintaining a dialog with assigned representatives
- ensure equipment inventories are taken and communicated to appropriate personnel on time according to the customer schedules
- support the Executive Chef in coordinating menu presentations and any special presentations
- support the Production department with all airline cycle changes
- monitor and ensure that loading and billing of the customer is accurate
- coordinate and participate in all kitchen evaluations
- distribute evaluation feedback to department managers and ensure appropriate response is provided in a timely, detailed manner
- communicate daily with department managers regarding operational issues and attend daily operations briefing
- document and maintain a daily customer discrepancy log
- communicate information to respective department managers
- monitor follow-up on action plans to ensure customer satisfaction
- follow-up with the customer to communicate actions taken to resolve issues
- monitor and ensure compliance with customer safety and equipment policies/procedures
- receive, respond, and follow up on crew comments and other performance measurement systems implemented by the airline customers
- demonstrate excellent communication skills, including conflict management and resolution
- perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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