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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $29.00 - $34.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center
Job Description
Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, employing over 9,800 people across 14 locations. With a history spanning more than 45 years, Uline has earned a reputation for excellence, stability, and growth in its industry. Operating state-of-the-art facilities, Uline is dedicated to maintaining a drug-free workplace and provides a supportive and inclusive environment as demonstrated by its status as an Equal Employment Opportunity (EEO) employer.
The Customer Service Management Trainee role at Uline’s California branch located at 4810 South Hellman Avenue, Ontario, CA, offers an exciting career opportunity for emergin... Show More
The Customer Service Management Trainee role at Uline’s California branch located at 4810 South Hellman Avenue, Ontario, CA, offers an exciting career opportunity for emergin... Show More
Job Requirements
- Bachelor’s degree
- Strong track record of customer-focused service, teamwork and attention to detail
- Prior leadership or management experience is a plus
- Ability to work full-time shifts in a 24/7 call center environment
- Must pass pre-employment hair follicle drug screening
- Must be able to work on-site at California branch
Job Qualifications
- Bachelor’s degree
- Strong track record of customer-focused service
- Excellent teamwork skills
- High attention to detail
- Prior leadership or management experience is a plus
- Effective communication skills
- Ability to work in a fast-paced environment
Job Duties
- Master all aspects of customer service management through a comprehensive hands-on training program
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback
- Review department procedures and standards to identify areas for improvement
- Support daily call center operations and assist in problem resolution
- Facilitate communication between team members and upper management
- Monitor key performance metrics and report findings
- Promote a positive and productive work environment
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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