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Customer Service Management Trainee

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $29.00 - $34.00
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Work Schedule

Fixed Shifts
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Benefits

Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
fitness center access

Job Description

Uline, a family-owned company, stands as North America’s premier distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 strategic locations, Uline has built a strong reputation over its 45+ years of operation for delivering quality products and exceptional service to its customers. The company is known for its commitment to employee growth and professional development, providing a stable and progressive work environment that supports long-term career paths. Uline’s dedication to excellence is reflected in its state-of-the-art facilities, innovative business practices, and comprehensive benefits packages, making it an attractive employer for those seeking to build a... Show More

Job Requirements

  • Bachelor’s degree
  • strong track record of customer-focused service teamwork and attention to detail
  • prior leadership or management experience is a plus

Job Qualifications

  • Bachelor’s degree
  • strong track record of customer-focused service teamwork and attention to detail
  • prior leadership or management experience is a plus

Job Duties

  • Master all aspects of customer service management through a comprehensive hands-on training program
  • manage and develop a team of customer service representatives by setting clear goals evaluating team performance and providing constructive feedback
  • review department procedures and standards to identify areas for improvement
  • support team members to deliver exceptional customer service
  • collaborate with other departments to resolve customer issues
  • monitor customer service metrics to ensure high standards are met
  • participate in continuous improvement initiatives

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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