Customer Service Management Trainee

Uline is a family-owned company and a leading distributor in North America specializing in shipping, industrial, and packaging materials. Founded over 45 years ago, Uline has grown substantially, employing over 9,800 people across 14 strategic locations. The company is dedicated to providing top-quality products and exceptional customer service, operating with a drug-free workplace policy that includes pre-employment hair follicle drug screening to ensure the highest standards of integrity and reliability. With a reputation for stability and growth potential, Uline offers a robust environment for career development within its state-of-the-art facilities.

The position of Customer Service Management Trainee is an exciting entry point for emerging leaders who aspire to grow in customer service management. Located at the Minnesota branch in Hudson, WI, this full-time role features competitive pay, ranging from $29 to $34 per hour, and a 24/7 operational schedule with various set shifts available, accommodating different lifestyles. As a trainee, you will gain hands-on experience managing customer service teams at a cutting-edge call center environment, where empowering representatives to provide legendary service is a priority. This program is designed to cultivate your leadership skills, performance management abilities, and operational knowledge, preparing you to take on greater responsibilities within Uline’s customer service leadership ranks.

In this role, you will master all facets of customer service management through extensive training and coaching. This includes overseeing team development, performance evaluations, goal-setting, and consistent feedback. Your contributions will directly influence the customer experience and business operations by identifying and implementing procedural improvements. The company values a strong commitment to customer-focused service, attention to detail, and teamwork, recognizing these qualities as key drivers of success. Additionally, prior leadership or management experience will be considered a plus, positioning you for accelerated career growth within Uline’s dynamic work environment.

Uline’s employees benefit from outstanding perks such as a best-in-class, clean, and modern workspace, a first-class fitness center, and well-maintained walking trails, highlighting the company's commitment to employee wellness and satisfaction. The organization provides comprehensive benefits including complete health insurance coverage, a 401(k) plan with a 6% employer match starting on day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program supporting ongoing professional education. Uline is an equal opportunity employer committed to diversity and inclusion, supporting veterans and individuals with disabilities. This unique opportunity is perfect for motivated individuals looking to launch or advance their careers in customer service management with a market-leading and reputable company.