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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $29.00 - $34.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
fitness center access
Job Description
Uline is a family-owned company and a leading distributor in North America specializing in shipping, industrial, and packaging materials. Founded over 45 years ago, Uline has grown substantially, employing over 9,800 people across 14 strategic locations. The company is dedicated to providing top-quality products and exceptional customer service, operating with a drug-free workplace policy that includes pre-employment hair follicle drug screening to ensure the highest standards of integrity and reliability. With a reputation for stability and growth potential, Uline offers a robust environment for career development within its state-of-the-art facilities.
The position of Customer Service Management Trainee is an e... Show More
The position of Customer Service Management Trainee is an e... Show More
Job Requirements
- Bachelor’s degree
- Strong track record of customer-focused service, teamwork and attention to detail
- Prior leadership or management experience is a plus
- Must be able to work various shifts in a 24/7 operation
- Willingness to complete pre-employment hair follicle drug screening
- Ability to work on-site at the Minnesota branch
Job Qualifications
- Bachelor’s degree
- Strong track record of customer-focused service
- Experience working effectively in team settings
- Excellent attention to detail
- Prior leadership or management experience is a plus
- Effective communication and interpersonal skills
Job Duties
- Master all aspects of customer service management through a comprehensive hands-on training program
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback
- Review department procedures and standards to identify areas for improvement
- Support day-to-day operations of the call center to ensure high levels of customer satisfaction
- Collaborate with other departments to streamline processes and enhance service delivery
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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