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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $29.00 - $34.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
401(k) retirement plan
Bonus programs
Paid holidays
Paid Time Off
Tuition assistance program
fitness center access
Job Description
Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. Established with over 9,800 employees across 14 locations, Uline has built a reputation for reliability, quality, and outstanding customer satisfaction over its 45-plus years of successful operation. The company’s growth and stability make it an attractive place for ambitious professionals seeking long-term career opportunities. Its Minnesota branch, located at 3325 Heiser St., Hudson, WI 54016, operates a state-of-the-art call center designed to provide top-tier customer service to its diverse clientele.
The Customer Service Management Trainee position at Uline presents a unique opportunity... Show More
The Customer Service Management Trainee position at Uline presents a unique opportunity... Show More
Job Requirements
- Bachelor’s degree
- Strong track record of customer-focused service, teamwork and attention to detail
- Prior leadership or management experience is a plus
Job Qualifications
- Bachelor’s degree
- Strong track record of customer-focused service, teamwork and attention to detail
- Prior leadership or management experience is a plus
- Excellent communication skills
- Ability to motivate and lead a team
- Strong problem-solving skills
Job Duties
- Master all aspects of customer service management through a comprehensive hands-on training program
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback
- Review department procedures and standards to identify areas for improvement
- Set clear goals for the customer service team
- Provide ongoing training and support to team members
- Monitor daily team performance metrics
- Foster a positive and collaborative team environment
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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